Patient Navigator & Clinical Enrollment Manager - 0.1FTE - Spain

Innovative Trials; Madrid; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A global leader in patient recruitment is hiring a Patient Navigator & Clinical Enrollment Manager for a remote contract position. The role requires a Registered Nurse or Medical Doctor with experience in clinical research. Responsibilities include managing communications with patients and supporting clinical sites to enhance recruitment. Ideal candidates possess strong organizational and communication skills, along with a commitment to patient care.

Servicios

Flexible working arrangements

Detailed training provided

Formación

• Minimum of 2 years experience in a clinical research environment.
• Deep understanding of patient recruitment for clinical trials.
• Current GCP certification and adherence to regulations.

Responsabilidades

• Serve as primary contact for patients managing communications.
• Assist clinical sites with tasks like chart reviews and data entry.
• Conduct prescreening calls with potential trial patients.

Conocimientos

Clinical research knowledge

Verbal and written communication

Patient recruitment understanding

Organizational skills

Mental Health First Aid

Educación

Registered Nurse (RN) or Medical Doctor (MD)

Herramientas

Microsoft Office

Google Suite

Helpdesk software

Video conferencing tools

Descripción del empleo

Overview

This is a remote position.

Patient Navigator & Clinical Enrollment Manager (Contract)

About the Role

Innovative Trials a global leader in patient recruitment and retention is seeking a Patient Navigator & Clinical Enrollment Manager to join our team on a contract basis. This role requires a candidate who is a registered nurse or a doctor. In this unique dual-focused role you will be a key point of contact for patients participating in clinical trials while also providing crucial support to our clinical research sites. This is a unique opportunity to directly impact the success of clinical trials by building relationships addressing challenges and ensuring a seamless experience for both patients and sites.

What Youll Do

Patient Support

• Serve as a compassionate and knowledgeable point of contact for patients and caregivers managing inbound and outbound communications via phone email and web chat.
• Provide emotional support and address a wide range of inquiries from general trial information to specific questions about protocols visit schedules and safety events.
• Conduct prescreening calls with potential patients who have shown interest in a trial and determine initial eligibility based on a scripted checklist.
• Help address patient retention barriers and ensure they receive the care and guidance they need throughout their trial journey.
• Recognize and triage queries that require escalation to emergency services the clinical site or our internal teams.

Site Support & Optimization

• Act as an expert resource for clinical sites building strong relationships with Clinical Research Associates (CRAs) and other stakeholders.
• Provide coaching and motivation to sites helping them identify and overcome recruitment challenges and implement new strategies.
• Assist sites with tasks like chart reviews and data entry to reduce backlogs and streamline the recruitment process.
• Facilitate community outreach by traveling to sites or designated locations to increase trial awareness among healthcare professionals and the community.
• Focus on developing personalized engagement strategies for each site to boost patient recruitment and retention.

What Youll Bring

• A minimum of 2 years of experience in a clinical research environment.
• Registered Nurse (RN) or Medical Doctor (MD) qualification is essential.
• A deep understanding of patient recruitment for clinical trials and the challenges faced by both sites and patients.
• Current GCP certification and a strong commitment to adhering to all relevant regulations (HIPAA GDPR etc.).
• Excellent verbal and written communication skills in both English and local languages.
• Proficiency in a variety of computer systems including Microsoft Office / Google Suite, helpdesk software, and video conferencing tools.
• An ability to manage multiple tasks and communications simultaneously while maintaining a high level of professionalism and attention to detail.
• A self-motivated organized and collaborative approach to your work.
• Knowledge of the local healthcare system is essential.
• Experience in Mental Health First Aid is a plus.

This is a contract position with flexible working arrangements and detailed training will be provided for each service. If you are a compassionate and knowledgeable professional who can confidently navigate the complexities of both patient and site support we encourage you to apply.

Requirements & Experience

• Key Skills: Air Ticketing, API, CAD CAM, Data Management, Equity, Import & Export
• Employment Type: Full Time
• Experience: years
• Vacancy: 1