Partnership Success Manager

Papaya Global; Barcelona; On-site; EUR 55,000 - 90,000; Full time

Job summary

Papaya Global is seeking a Partner Success Manager to join our Finance team in Barcelona. You will act as the main liaison for partners, drive engagement, and oversee onboarding and strategic client cycles.

Fluency in English is required and payroll/HR tech experience is a strong plus. Responsibilities include managing escalations, aligning with SLAs, and optimizing cross-functional workflows with Finance, Legal, and Service Delivery.

Qualifications

• 5 years’ experience in partner success, account management, or operations in a global environment.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
• Fluent in English; additional languages are a plus.

Responsibilities

• Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs).
• Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning.
• Drive partner engagement, satisfaction, and performance.
• Manage escalations with a proactive and solutions-oriented approach.
• Ensure partner alignment with business goals, SLAs, and performance standards.
• Lead and coordinate strategic client cycles, onboarding, and transition plans.
• Monitor and support high-risk clients and complex implementations.
• Optimize communication flows and operational processes between partners and internal teams.
• Oversee commercial aspects including service scope documentation and pricing alignment.
• Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network.
• Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports and insights.

Skills

Interpersonal skills

Communication

Analytical thinking

Project management

English fluency

Payroll/HR tech experience

Tools

Salesforce

AI-enabled tools

Job description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.

Key Responsibilities:

Partner Relationship & Account Management

• Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
• Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
• Drive partner engagement, satisfaction, and performance
• Manage escalations with a proactive and solutions-oriented approach
• Ensure partner alignment with business goals, SLAs, and performance standards

Project & Operational Excellence

• Lead and coordinate strategic client cycles, onboarding, and transition plans
• Monitor and support high-risk clients and complex implementations
• Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)

Commercial & Strategic Oversight

• Oversee commercial aspects including service scope documentation and pricing alignment
• Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network

Data & Knowledge Management

• Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.
• Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
• Promote knowledge sharing and process consistency across regions and projects

Performance & Process Optimization

• Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.
• Establish and maintain clear operational guidelines and best practices
• Actively manage workflows, SLAs, and service delivery standards

Requirements

• 5 years’ experience in partner success, account management, or operations in a global environment
• Exceptional interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
• Comfortable managing multiple projects and priorities
• Fluent in English; additional languages are a plus
• Background in payroll, HR tech is a big advantage