Part Time Service Team Leader (German & English) Hybrid, Only 6 Days/Month Onsite

CPM International; Barcelona; Híbrido; Confidencial; A tiempo parcial

Descripción de la vacante

A global leader in hygiene, health, and nutrition is seeking a Service Team Leader in Barcelona. This part-time hybrid role, requiring only 6 days at the office per month, is ideal for candidates fluent in German and English, with significant team leadership experience. The position offers an annual gross salary of €14.744 along with a comprehensive benefits package including career growth and well-being support.

Servicios

Ongoing training and development

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus

Formación

• Demonstrated fluency in German with excellent grammar and spelling.
• Strong written and spoken English communication skills.
• Proven track record in team leadership within customer service.
• Solid understanding of customer service principles and best practices.
• Ability to connect and collaborate effectively with team members.
• Skilled in motivating and fostering positive team environment.
• Focus on achieving performance targets.
• Experience in data analysis and reporting.
• Comfortable using MS Office and CRM systems.

Responsabilidades

• Support onboarding of new employees.
• Define and communicate individual targets clearly.
• Review team and individual performance regularly.
• Conduct meetings in line with standards.
• Keep team updated on campaign objectives.
• Manage team productivity as per client expectations.
• Provide insights to the client on trends affecting service.

Conocimientos

Fluency in German

Advanced English Proficiency

Team Leadership Experience

Customer Service Expertise

Communication & Interpersonal Skills

Team Motivation

Results-Oriented

Analytical Skills

Technical Proficiency

Herramientas

MS Office

CRM systems

Descripción del empleo

Our Client

Looking for a flexible leadership role? We’re hiring a German & English speaking Service Team Leader for a part-time, hybrid position with only 6 days per month in the office. Our Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. We are recruiting for a Team Leader to immerse themselves in the brand and deliver first-class service to our team.

Tasks

What’s your Mission?

• Support the initial onboarding of the new employees.
• Clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding of these targets and that they are fully accountable.
• Assess and review team and individual performance through quality assessments to identify key development areas.
• Regular team and individual meetings with all direct reports in line with CPM Contact Centre standards and ensuring Monthly My Performance Check-ins are complete and documented.
• Ensure that the team is up to date on all campaign objectives.
• Manage the productivity and performance of the team in line with client expectations.
• Provide insights back to the client around trends in contact types and issues impacting CSAT

Requirements

Your Experience, Our Future

• Fluency in German: Demonstrated through excellent grammar and spelling.
• Advanced English Proficiency: Strong written and spoken communication skills.
• Team Leadership Experience: Proven track record as a Team Leader in a customer service project.
• Customer Service Expertise: Solid understanding of customer service principles and best practices.
• Communication & Interpersonal Skills: Excellent ability to connect and collaborate with others.
• Team Motivation: Skilled in inspiring and fostering a positive team environment.
• Results-Oriented: Strong focus on achieving performance targets.
• Analytical Skills: Experience in data analysis and reporting.
• Technical Proficiency: Comfortable using MS Office and CRM systems.

Benefits

our Benefits Package

• Start Date: November 2025
• Hours: 25 h/week
• Work Schedule: Monday to Friday, 9:00 am - 2:00 pm
• Salary: €14.744 gross per year
• Holidays: 24 calendar days (pro-rata)
• Work Model: Hybrid (6 days per month at the office)
• Training: 2 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.