Organizational Transformation Specialist

Zurich Insurance Group; España; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working model

Work abroad up to 25 days yearly

Home office allowance (~€300+)

English, German and Spanish trainings

Health Insurance

Life and accident insurance

Stock options and mortgage benefits

Descripción de la vacante

Zurich Insurance Group's Technology Delivery Center in Barcelona is seeking an Organizational Transformation Specialist to drive business analysis, process improvement, and project delivery. You will lead smaller workstreams, engage stakeholders, and apply AI tools like Claude Code and Copilot within the Microsoft 365 environment.

You will work in a hybrid setup at our Barcelona TDC, contributing to internal process improvements, governance, and measurable outcomes while collaborating with

Formación

• Experience in a role that combines business analysis, transformation support, process improvement, project coordination, or delivery management.
• Ability to move comfortably between discovery, analysis, experimentation, implementation, and follow-through.
• Strong stakeholder management, facilitation, and communication skills, with the ability to work across different functions and levels of the organization.
• Practical experience defining requirements, documenting processes, and supporting solution design.
• Confidence leading smaller projects or workstreams, including scope, timeline, dependencies, and risk tracking.
• Working knowledge of Microsoft 365 tools, including collaboration, documentation, workflow, and productivity applications.
• Hands-on interest in or experience with AI-assisted tools such as Claude Code and Microsoft Copilot for lightweight development, automation, or content support.
• Analytical mindset with the ability to use data, KPIs, and evidence to inform decisions and evaluate outcomes.
• A practical, improvement-oriented approach with strong attention to usability, adoption, and business value.
• Experience in insurance, financial services, or a regulated environment is helpful but not essential.

Responsabilidades

• Identify and clarify business needs through stakeholder engagement, observation, workshops, and lightweight discovery activities.
• Translate ambiguous problems into clear requirements, opportunity statements, process definitions, and success measures.
• Support the design, testing, and refinement of products, process changes, and solution concepts through structured experimentation and iteration.
• Lead smaller projects or workstreams from inception through delivery, including planning, coordination, tracking, risk management, and handover.
• Drive internal process improvement initiatives to simplify ways of working, reduce friction, and improve effectiveness.
• Use tools such as Claude Code and Microsoft Copilot to support limited solution development, automation, maintenance, and documentation within the Microsoft 365 environment.
• Contribute to the build and upkeep of lightweight tools or automations across applications such as Excel, Word, Outlook, Teams, SharePoint, Power Automate, and Power Apps, where appropriate.
• Define and monitor KPIs, adoption indicators, and outcome measures to assess whether solutions are delivering the intended value.
• Support change adoption through clear communication, practical guidance, training, and stakeholder engagement.
• Work within Zurich standards and collaborate with relevant teams to ensure appropriate governance, security, privacy, and compliance considerations are addressed.
• Work alongside experts in various technological domains.
• Enhance your skills with real-world experience.
• Contribute to a team that values your input and creativity.

Descripción del empleo

We Are Waiting for You

Hi there! I am Laura, the recruiter for this position. Nice to meet you!

Who Are We?

We are reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

What Can You Expect?

We are looking for an Organizational Transformation Specialist who can move easily between identifying business needs, shaping practical solutions, and leading smaller initiatives from idea through to delivery. This role is designed for someone who is comfortable working across discovery, experimentation, implementation, and continuous improvement. The role combines elements of organizational transformation, business analysis, and project delivery. It also includes a hands-on focus on internal process improvement and limited operational support, with the ability to use AI-enabled tools such as Claude Code and Microsoft Copilot to build or maintain lightweight solutions within the Microsoft 365 environment.

Key Responsibilities

• Identify and clarify business needs through stakeholder engagement, observation, workshops, and lightweight discovery activities.
• Translate ambiguous problems into clear requirements, opportunity statements, process definitions, and success measures.
• Support the design, testing, and refinement of products, process changes, and solution concepts through structured experimentation and iteration.
• Lead smaller projects or workstreams from inception through delivery, including planning, coordination, tracking, risk management, and handover.
• Drive internal process improvement initiatives to simplify ways of working, reduce friction, and improve effectiveness.
• Use tools such as Claude Code and Microsoft Copilot to support limited solution development, automation, maintenance, and documentation within the Microsoft 365 environment.
• Contribute to the build and upkeep of lightweight tools or automations across applications such as Excel, Word, Outlook, Teams, SharePoint, Power Automate, and Power Apps, where appropriate.
• Define and monitor KPIs, adoption indicators, and outcome measures to assess whether solutions are delivering the intended value.
• Support change adoption through clear communication, practical guidance, training, and stakeholder engagement.
• Work within Zurich standards and collaborate with relevant teams to ensure appropriate governance, security, privacy, and compliance considerations are addressed.
• Work alongside experts in various technological domains.
• Enhance your skills with real-world experience.
• Contribute to a team that values your input and creativity.

What Makes You a Great Fit?

While we're not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you'll be a fantastic fit for our team.

Skills and Experience

• Experience in a role that combines business analysis, transformation support, process improvement, project coordination, or delivery management.
• Ability to move comfortably between discovery, analysis, experimentation, implementation, and follow-through.
• Strong stakeholder management, facilitation, and communication skills, with the ability to work across different functions and levels of the organization.
• Practical experience defining requirements, documenting processes, and supporting solution design.
• Confidence leading smaller projects or workstreams, including scope, timeline, dependencies, and risk tracking.
• Working knowledge of Microsoft 365 tools, including collaboration, documentation, workflow, and productivity applications.
• Hands-on interest in or experience with AI-assisted tools such as Claude Code and Microsoft Copilot for lightweight development, automation, or content support.
• Analytical mindset with the ability to use data, KPIs, and evidence to inform decisions and evaluate outcomes.
• A practical, improvement-oriented approach with strong attention to usability, adoption, and business value.
• Experience in insurance, financial services, or a regulated environment is helpful but not essential.

Benefits

• We are waiting for you! As well as a competitive salary and a yearly bonus, we offer:
• To support your work-life balance, we have adopted a flexible working model. Option to work abroad up to 25 days yearly.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan.
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts.
• Functional diversity benefits.
• Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Poblenou. Li-hybrid

Location(s): ES - Barcelona Remote working: Hybrid Schedule: Full Time

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.