Oracle Voice Engineer

Lognext; Santander; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A technology company in Santander, Spain is seeking an experienced IT professional to design and troubleshoot networking collaboration devices. The ideal candidate has 5 to 7 years of experience in IT infrastructure, strong knowledge of VoIP protocols, and is fluent in English. This role offers a permanent contract, competitive salary, and access to professional development opportunities.

Servicios

Competitive salary

Flexible payment plan

Professional development budget

Formación

• 5 to 7 years of experience in IT infrastructure.
• Experience with large voice infrastructure, mainly Voice Oracle Infrastructure (SBC, ECB).

Responsabilidades

• Design, upgrade, install, and troubleshoot networking devices.
• Maintain and update documentation.
• Review event logs and perform root cause analysis.

Conocimientos

VoIP protocols knowledge

Voice troubleshooting expertise

Strong organizational skills

Customer service orientation

Team collaboration

Fluent English (B2+ / C1)

Descripción del empleo

Responsibilities

• Design, upgrade, install and troubleshoots networking collaboration devices and software (CUCM / UNITY / UCCX / ISR / SBC).
• Special focus on SBC - Candidate has already built and upgraded a CUCM cluster from scratch, configured a full dial plan.
• Deploy Jabber over MRA and configure SSO authentication.
• Maintain the integrity of the as needed to meet SLAs.
• Maintain and update documentation.
• Review event logs, packet captures, etc. root cause analysis.
• Assist in the integration and/or migration of 3rd‑party Private Branch Exchange (PBX) services.
• Service Desk ticketing system (Service Now).
• Engage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to resolve technical issues effectively and expeditiously.
• Implement and monitor security policies, documentation standards, and operational procedures.

Essential Skills

• 5 to 7 years’ experience working in IT infrastructure environments.
• Knowledge of different VoIP protocols (SIP, H323, RTP, MGCP…) and voice gateways.
• Experience on large voice infrastructure, mainly Voice Oracle Infrastructure (SBC, ECB)
• Large experience on voice troubleshooting (Translator X, Wireshark, RTMT….)
• High English spoken and written fluent (B2+ / C1)
• Strong organizational skills with the ability to multi‑task.
• Team and collaborative working to develop and deliver appropriate solutions skills.
• Experience of delivering strategic priorities within strict timelines.
• Customer service‑oriented skills.

Desirable Skills

• Knowledge of different recording environments (NICE, IPC, VERBA…)

Job Conditions & Benefits

• Permanent contract.
• Madrid, Spain.
• Competitive salary. Flexible payment plan.
• Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.

Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.

Are you ready for your NEXT LEVEL?

In Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan. We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it. We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender.