Ops Lead

TSMG; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term stable opportunity

Exposure to modern vehicle technologies

Ongoing training and professional development

Descripción de la vacante

TSMG is seeking an Operations Manager in Barcelona, Spain, responsible for overseeing fleet maintenance operations across multiple locations. The ideal candidate will have over 8 years of experience in fleet operations management, proven ability to lead large teams, and a strong understanding of service delivery and KPIs. This role offers a long-term opportunity in a dynamic environment with ongoing training and professional development in modern vehicle technologies.

Formación

• 8+ years of experience in fleet operations, automotive service management, or a related field.
• Proven experience managing multi-site operations or large-scale teams.
• Strong understanding of service delivery, KPIs, and operational performance management.
• Experience in 24/7 or high-availability operational environments.
• Fluent English required; German mandatory; Spanish is a plus.

Responsabilidades

• Lead and oversee daily fleet maintenance operations.
• Monitor operational performance and track KPIs.
• Identify process gaps and implement initiatives for improvement.
• Recruit, onboard, and manage technicians and staff.
• Provide leadership and performance management to ensure productivity.

Conocimientos

Fleet operations management

Multi-site operations

Service delivery

Leadership and team management

Stakeholder management

Budgeting and cost control

Descripción del empleo

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast‑paced, multi‑site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
• Recruit, onboard, train, and manage technicians and operational staff across locations
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
• Oversee scheduling and resource allocation to support 24/7 operations where required
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
• Manage operational budgets, control costs, and support financial planning activities
• Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field
• Proven experience managing multi-site operations or large-scale teams
• Strong understanding of service delivery, KPIs, and operational performance management
• Experience in 24/7 or high-availability operational environments
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams
• Strong stakeholder management and communication skills
• Financial awareness with experience in budgeting and cost control
• Experience with electric vehicles or advanced automotive technologies is a strong advantage
• Fluent English required; German mandatory; Spanish is a plus

What We Offer

• Long-term, stable opportunity in a growing operational environment
• Exposure to modern vehicle technologies and large-scale operations
• Opportunity to lead and scale teams across multiple locations
• Ongoing training and professional development