Operations Specialist

BMAT Music Innovators; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Unlimited time off

Career development opportunities

Flat hierarchy

Language classes

Equipment provided

Barcelona HQ access

Descripción de la vacante

BMAT Music Innovators in Barcelona is seeking two Operations Specialists to lead operations for a diverse client base. You will translate customer needs into technical specifications, plan and deliver services, and ensure quality across deliveries.

You will implement QA processes, understand clients, and transform challenges into growth opportunities. A strong focus on data handling and MongoDB helps you optimize internal processes; English fluency is required, with French or Italian profiles

Formación

• Basic understanding of the music industry and its standards.
• 3+ years in technical account management or related roles.
• Excellent communication with teams and external partners.
• Highly organized with strong attention to detail.
• Fluency in English; optional French or Italian profiles.
• Based in Spain; local candidates preferred, remote possible.

Responsabilidades

• Deliver excellent services and results to clients, internally and externally.
• Implement and run QA processes for every delivery.
• Understand clients’ needs and translate them into technical specs.
• Assess technical capabilities and translate to clients.
• Transform challenges into opportunities for growth.
• Create better internal processes and lead changes.
• Develop creative solutions for existing and new clients.

Conocimientos

Communication

Organization

Multitasking

Initiative

Problem solving

Teamwork

Data handling

Herramientas

MongoDB

Descripción del empleo

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients, both internally and externally.


• Implement and run Quality Assurance processes for every delivery.


• Understanding clients’ needs and finding optimal solutions.


• Discerning the technical capabilities of the tools and the team and translating them to clients.


• Transforming clients’ challenges into opportunities for growth.


• Creating better internal processes and leading changes.


• Developing creative solutions for existing and new clients.

All About You

• Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)


• +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.


• Ability to effectively communicate with team members, stakeholders, and external partners.


• Highly organized, multitasker, and with strong attention to detail.


• Initiative, drive, enthusiasm, and entrepreneurial attitude.


• Excellent decision-making, critical thinking, and problem-solving.


• Passion for listening, asking, understanding, and communicating.


• Love for teamwork and learning.


• Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx


• Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.


• Business fluency in English is a must


• Language Specialization (One of the following):




• Profile A: Professional working proficiency in French.


• Profile B: Professional working proficiency in Italian.




• Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.
  

Expectations

• Within 30 days:
  To understand the services and products your team is working on, the basic operations behind them and their technical pipelines.


• Within 60 days
  Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.


• Within 90 days
  Become an active contributor within the team, capable of improving our operational process based on previous experiences.

You Can Enjoy

• Flexible working hours and location


• Unlimited time off because we believe that you know best when you need to rest.


• You can make the role your own and run your own development


• Flat hierarchy


• Online language classes to improve your Spanish or English


• Online and onsite courses and music industry workshops run by inhouse experts


• We’ll provide you with all equipment needed for you to be comfortable


• Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.