Operations Specialist

BMAT Music Innovators; Bellprat; Híbrido; EUR 36.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours and location

Unlimited time off

Opportunity to shape role and develop

Flat hierarchy

Online language classes (Spanish/EN)

Rehearsal room and Barcelona HQ access

Descripción de la vacante

BMAT is seeking two Operations Specialist to lead client operations, translating needs into technical specs, planning and delivering services. You will ensure QA, understand client requirements, and translate capabilities to stakeholders.

The role emphasizes data handling, collaboration, and entrepreneurial spirit, with potential remote options and a Barcelona office for onsite work. Ideal candidates have 3+ years in technical account management or similar roles, strong communication, and

Formación

• Experience in technical account management, project coordination, or client-support roles (3+ years).
• Familiarity with music industry standards (CISAC, CMOs).
• Ability to communicate with team, stakeholders, and external partners.
• Based in Spain; remote work arrangements may be considered.
• Fluency in English is essential; optional proficiency in French or Italian.

Responsabilidades

• Delivering excellent services and results to clients, both internally and externally.
• Implement and run Quality Assurance processes for every delivery.
• Understanding clients’ needs and finding optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
• Transforming clients’ challenges into opportunities for growth.
• Creating better internal processes and leading changes.
• Developing creative solutions for existing and new clients.

Conocimientos

Communication

Organization

Initiative

Decision making

Problem solving

Teamwork

Attention to detail

Entrepreneurial attitude

English proficiency

Data handling

Herramientas

MongoDB

Descripción del empleo

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients, both internally and externally.


• Implement and run Quality Assurance processes for every delivery.


• Understanding clients’ needs and finding optimal solutions.


• Discerning the technical capabilities of the tools and the team and translating them to clients.


• Transforming clients’ challenges into opportunities for growth.


• Creating better internal processes and leading changes.


• Developing creative solutions for existing and new clients.

All About You

• Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)


• +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.


• Ability to effectively communicate with team members, stakeholders, and external partners.


• Highly organized, multitasker, and with strong attention to detail.


• Initiative, drive, enthusiasm, and entrepreneurial attitude.


• Excellent decision-making, critical thinking, and problem-solving.


• Passion for listening, asking, understanding, and communicating.


• Love for teamwork and learning.


• Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx


• Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.


• Business fluency in English is a must


• Language Specialization (One of the following):




• Profile A: Professional working proficiency in French.


• Profile B: Professional working proficiency in Italian.




• Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.
  

Expectations

• Within 30 days:
  To understand the services and products your team is working on, the basic operations behind them and their technical pipelines.


• Within 60 days
  Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.


• Within 90 days
  Become an active contributor within the team, capable of improving our operational process based on previous experiences.

You Can Enjoy

• Flexible working hours and location


• Unlimited time off because we believe that you know best when you need to rest.


• You can make the role your own and run your own development


• Flat hierarchy


• Online language classes to improve your Spanish or English


• Online and onsite courses and music industry workshops run by inhouse experts


• We’ll provide you with all equipment needed for you to be comfortable


• Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.