Operations Response Data Analyst

dLocal; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global payment solutions provider is seeking a Payins Operations Data Analyst in Barcelona. The role involves analyzing operational incidents, ensuring compliance with internal SLAs, and collaborating with global teams. Suitable candidates demonstrate strong analytical skills, experience with Jira, and fluency in English and Spanish. The position offers remote work options, flexibility, and opportunities for professional growth.

Servicios

Flexible schedules

Remote work options

Learning & development opportunities

Referral bonus program

Language classes

Social budget for team connection

Support for coworking experiences

Formación

• Experience in a high-volume, fast-paced environment.
• Ability to analyze data to identify trends and issues.
• Strong communication skills for collaboration with teams.

Responsabilidades

• Manage issues reported to the Operations payins team.
• Ensure compliance with internal SLAs.
• Analyze reported issues for cross-country impacts.
• Collaborate with country-specific and regional Teams.
• Develop reporting structures for operational visibility.
• Act as liaison for Operations and other teams.

Conocimientos

Experience working with global teams

Experience in managing operational processes

Ability to coordinate and prioritize tasks

Proven experience implementing process automation

Excellent analytical skills

Experience developing preventive measures

Advanced Microsoft Excel skills

Experience working with Jira

Fluent level of English

Fluent level of Spanish

Herramientas

Jira

Microsoft Excel

Descripción del empleo

Overview

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity? As our Payins Operations Data Analyst you will be responsible for analyzing the incidents reported to the Operations payins team, through Jira and other tools, developing detailed reports to provide visibility into operational performance at various levels, and generating insights on the data collected to identify systemic solutions that will reduce the number of incidents. This role is critical in ensuring smooth running of the Jira tool across multiple countries, ensuring compliance with internal SLAs.

What will I be doing?

• Manage and oversee all issues and requests reported to the Operations payins team
• Monitor and ensure compliance with internal SLAs, driving accountability across the teams
• Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans
• Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution
• Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more
• Act as the Operations and other dLocal teams’ liaison to ensure alignment and clear communication

What skills do I need?

• Experience working with global teams across various countries and managing time-sensitive tasks
• Experience in managing and driving operational processes, especially in a high-volume, fast-paced environment
• Ability to coordinate and prioritize multiple tasks, keeping teams on track with deadlines and SLAs
• Proven experience implementing process automation solutions and leveraging AI tools to optimize operations and increase efficiency
• Excellent analytical skills with the ability to spot trends, patterns, and root causes of recurring issues across countries or partners
• Experience developing and implementing preventive measures and improvements in operational workflows
• Advanced Microsoft Excel skills, including data analysis, pivot tables, and reporting
• Experience working with Jira
• Fluent level of English and Spanish

What do we offer?

• Remote work: work from anywhere or one of our offices around the globe
• Flexibility: flexible schedules and performance-driven environment
• Fintech industry: dynamic and evolving environment with opportunities to build and boost creativity
• Referral bonus program: internal talents are strong recruiters — refer someone ideal for a role and get rewarded
• Learning & development: access to a Premium Coursera subscription
• Language classes: free English, Spanish, or Portuguese classes
• Social budget: monthly budget to connect with your team (in person or remotely)
• dLocal Houses: support for spending a week anywhere in the world coworking with your team
• For Montevideo-based applicants to non-IT roles: 55% monthly attendance to the office may be required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so you will hear from us. We will review your CV and keep you posted by email at every step of the process. You can also check out our careers page for more about dLocal.