Operations Manager

Pentasia; San Roque; Presencial; EUR 93.000 - 128.000; Jornada completa

Descripción de la vacante

Pentasia is helping a fast-growing sportsbook platform grow its Gibraltar operation. We seek a Senior Manager to own the operational engine behind the sportsbook supplier ecosystem, building governance, reviews and incident management to keep operations reliable and scalable.

This hands-on role bridges internal teams and external suppliers, working with Experience, Product, Engineering and Risk to deliver efficient, data‑driven operations and clear stakeholder updates.

Formación

• 5+ years' experience in sportsbook operations, trading or sportsbook management.
• Strong knowledge of the sportsbook ecosystem and supplier relationships.
• Experience building governance, quarterly business reviews and reporting processes.

Responsabilidades

• Own operational relationships with sportsbook suppliers across pricing, trading and data.
• Build governance frameworks, QBR cadences, performance reviews and action tracking.
• Lead supplier incident management end-to-end and drive resolution.
• Hold third-party suppliers accountable for performance, quality and delivery.
• Improve event booking, supplier selection and day-to-day trading operations.
• Use data to identify trends and opportunities for operational improvement.
• Support Gibraltar-based executives as the team scales.
• Provide clear updates to senior stakeholders on operations and supplier performance.

Conocimientos

Sportsbook operations

Trading

Sports betting

Governance frameworks

Data analysis

Descripción del empleo

Sportsbook Operations Senior Manager | Gibraltar (Office based)

Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate.

They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows.

This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers.

What you'll be doing:

• Own operational relationships with key sportsbook suppliers across pricing, trading and data
• Build supplier governance frameworks, QBR cadences, performance reviews and action tracking
• Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur
• Hold third-party suppliers accountable for performance, quality and delivery
• Improve the processes behind event booking, supplier selection and day-to-day trading operations
• Use data and reporting to identify supplier trends and operational improvement opportunities
• Support and guide Gibraltar-based execs as the team grows
• Provide clear updates to senior stakeholders on operations, incidents and supplier performance

What you'll bring:

• 5+ years' experience in sportsbook operations, trading or sportsbook management
• Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier
• A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing)
• Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes
• Strong analytical, process-improvement mindset
• Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency
• People leadership experience is a plus, not essential
• Comfortable with ambiguity, happy building structure where it doesn't exist yet
• Genuine passion for sport and sports betting

Details:

• Location: Gibraltar, office-based, full-time
• Working pattern: Shifts between 9am–11pm, Monday–Sunday
• Salary: Competitive, dependent on experience