Operations Manager

Pentasia; Algeciras; Presencial; EUR 105.000 - 140.000; Jornada completa

Descripción de la vacante

Pentasia seeks a Sportsbook Operations Senior Manager to own the operational engine behind the sportsbook supplier ecosystem in Gibraltar. You will design governance, cadence for reviews, and incident management to keep the platform reliable and scalable.

This hands-on role partners with Sportsbook Experience, Product, Engineering and Risk to align suppliers, drive performance improvements, and deliver clear insights to senior stakeholders.

Formación

• 5+ years' experience in sportsbook operations, trading or sportsbook management.
• Strong sportsbook industry knowledge; ecosystem matters more than experience with any one supplier.
• Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes.
• Strong analytical, process-improvement mindset.
• Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency.
• People leadership experience is a plus, not essential.
• Comfortable with ambiguity, happy building structure where it doesn't exist yet.
• Genuine passion for sport and sports betting.

Responsabilidades

• Own operational relationships with key sportsbook suppliers across pricing, trading and data.
• Build supplier governance frameworks, QBR cadences, performance reviews and action tracking.
• Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur.
• Hold third-party suppliers accountable for performance, quality and delivery.
• Improve the processes behind event booking, supplier selection and day-to-day trading operations.
• Use data and reporting to identify supplier trends and operational improvement opportunities.
• Support and guide Gibraltar-based execs as the team grows.
• Provide clear updates to senior stakeholders on operations, incidents and supplier performance.

Conocimientos

Operations management

Sportsbook industry knowledge

Governance frameworks

Analytics

AI tooling familiarity

Leadership experience

Ambiguity tolerance

Stakeholder communication

Descripción del empleo

Sportsbook Operations Senior Manager | Gibraltar (Office based)

Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate.

They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows.

This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers.

What you'll be doing:

• Own operational relationships with key sportsbook suppliers across pricing, trading and data
• Build supplier governance frameworks, QBR cadences, performance reviews and action tracking
• Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur
• Hold third-party suppliers accountable for performance, quality and delivery
• Improve the processes behind event booking, supplier selection and day-to-day trading operations
• Use data and reporting to identify supplier trends and operational improvement opportunities
• Support and guide Gibraltar-based execs as the team grows
• Provide clear updates to senior stakeholders on operations, incidents and supplier performance

What you'll bring:

• 5+ years' experience in sportsbook operations, trading or sportsbook management
• Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier
• A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing)
• Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes
• Strong analytical, process-improvement mindset
• Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency
• People leadership experience is a plus, not essential
• Comfortable with ambiguity, happy building structure where it doesn't exist yet
• Genuine passion for sport and sports betting

Details:

• Location: Gibraltar, office-based, full-time
• Working pattern: Shifts between 9am–11pm, Monday–Sunday
• Salary: Competitive, dependent on experience