Operations Intern - Process Improvement & Admin

Zoomo; Madrid; Hybrid; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Wellbeing support

Hybrid working

Two weeks remote per year

Social events

Job summary

Zoomo in Madrid is offering a 6-month internship to streamline our support workload across Customer Experience, Operational Support, Early Collections and Telesales. You will help move administrative tasks into clear, tracked workflows and support the Operational Support function through the 90-day map and scale phases.

The ideal candidate has a University Degree in Business/Operations or Supply Chain, is fluent in English and at least one of Spanish, French or German, and is highly organized

Qualifications

• University degree in Business Administration or Management, Operations or Supply Chain Management and Industrial Engineering would be preferred.
• Fluent English and at least one of Spanish, French or German, both written and spoken.
• Strong organisation and attention to detail.
• Comfortable with spreadsheets and basic data tracking.
• Clear written communication.
• Interest in operations, process improvement or mobility.
• Discretion with customer and personal data.

Responsibilities

• Map the current process: document who handles what today, with volumes, owners, tools and costs, to feed the first 30 days of mapping.
• PCN/NIP tracking: log incoming notices, match them to the asset and rental history, record deadlines, and keep the tracker current through to payment, customer charge and closure.
• Insurance and MOT tracking: maintain the asset record for registration, VIN, insurance certificates and MOT due dates, and flag upcoming expiries and any gaps before a vehicle is rented out.
• Vehicle documents: support registration, transfer and deregistration paperwork, and track contract maturity dates.
• Daily backlog review: prepare the daily status view of open admin tasks, owners and deadlines for the Operational Support owner.
• Reporting: help measure cost, turnaround and quality so the team can decide which high-volume tasks to automate.
• Process documentation: write up simple checklists and step-by-step guides for each workflow as it stabilises.

Skills

Fluent English

Bilingual: Spanish/French/German

Strong organisational skills

Excel / spreadsheets

Written communication

Process improvement

Data privacy/discretion

Education

Bachelor’s degree in Business Administration/Management or Operations

Tools

MS Excel

Job description

Zoomo in Madrid is offering a 6-month internship to streamline our support workload across Customer Experience, Operational Support, Early Collections and Telesales. You will help move administrative tasks into clear, tracked workflows and support the Operational Support function through the 90-day map and scale phases.

The ideal candidate has a University Degree in Business/Operations or Supply Chain, is fluent in English and at least one of Spanish, French or German, and is highly organized