Operations intern

Zoomo; Madrid; Híbrido; EUR 16 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellbeing support

Hybrid working

Two weeks remote per year

Social events

Resumo da oferta

Zoomo in Madrid is offering a 6-month internship to streamline our support workload across Customer Experience, Operational Support, Early Collections and Telesales. You will help move administrative tasks into clear, tracked workflows and support the Operational Support function through the 90-day map and scale phases.

The ideal candidate has a University Degree in Business/Operations or Supply Chain, is fluent in English and at least one of Spanish, French or German, and is highly organized

Qualificações

• University degree in Business Administration or Management, Operations or Supply Chain Management and Industrial Engineering would be preferred.
• Fluent English and at least one of Spanish, French or German, both written and spoken.
• Strong organisation and attention to detail.
• Comfortable with spreadsheets and basic data tracking.
• Clear written communication.
• Interest in operations, process improvement or mobility.
• Discretion with customer and personal data.

Responsabilidades

• Map the current process: document who handles what today, with volumes, owners, tools and costs, to feed the first 30 days of mapping.
• PCN/NIP tracking: log incoming notices, match them to the asset and rental history, record deadlines, and keep the tracker current through to payment, customer charge and closure.
• Insurance and MOT tracking: maintain the asset record for registration, VIN, insurance certificates and MOT due dates, and flag upcoming expiries and any gaps before a vehicle is rented out.
• Vehicle documents: support registration, transfer and deregistration paperwork, and track contract maturity dates.
• Daily backlog review: prepare the daily status view of open admin tasks, owners and deadlines for the Operational Support owner.
• Reporting: help measure cost, turnaround and quality so the team can decide which high-volume tasks to automate.
• Process documentation: write up simple checklists and step-by-step guides for each workflow as it stabilises.

Conhecimentos

Fluent English

Bilingual: Spanish/French/German

Strong organisational skills

Excel / spreadsheets

Written communication

Process improvement

Data privacy/discretion

Formação académica

Bachelor’s degree in Business Administration/Management or Operations

Ferramentas

MS Excel

Descrição da oferta de emprego

ABOUT ZOOMO

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles — to build cities that are quieter, cleaner and more equitable. We build the world's most durable utility e-bikes and the fleet software that keeps them on the road, and we service them through our own hubs.

Founded in Sydney in 2017, Zoomo now operates across Australia, the UK, Spain, France, Germany, Canada and the US, with a team of around 200 people from 45 nationalities. Our bikes and platform are the trusted fleet partner to major players in food, grocery and parcel delivery, including Uber Eats, DoorDash, Just Eat Takeaway, Deliveroo, Amazon, FedEx, Domino's, Pizza Hut, Glovo and Getir.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities — and a company that has gone from startup to multi-country operator faster than most. That transition is what this role is about.

THE ROLE

This 6 month internship will help separating Zoomo's support workload into clearer functions: Customer Experience, Operational Support, Early Collections and Telesales. This intern supports the Operational Support function across the 90-day map, pilot and scale phases and the months that follow, helping move administrative work out of scattered handoffs and into controlled, tracked workflows.

Responsibilities

• Map the current process: document who handles what today, with volumes, owners, tools and costs, to feed the first 30 days of mapping.
• PCN/NIP tracking: log incoming notices, match them to the asset and rental history, record deadlines, and keep the tracker current through to payment, customer charge and closure.
• Insurance and MOT tracking: maintain the asset record for registration, VIN, insurance certificates and MOT due dates, and flag upcoming expiries and any gaps before a vehicle is rented out.
• Vehicle documents: support registration, transfer and deregistration paperwork, and track contract maturity dates.
• Daily backlog review: prepare the daily status view of open admin tasks, owners and deadlines for the Operational Support owner.
• Reporting: help measure cost, turnaround and quality so the team can decide which high-volume tasks to automate.
• Process documentation: write up simple checklists and step-by-step guides for each workflow as it stabilises.

• University Degree in Business Administration or Management, Operations or Supply Chain Management and Industrial Engineering would be preferred
• Fluent English and at least one of Spanish, French or German, both written and spoken
• Strong organisation and attention to detail
• Comfortable with spreadsheets and basic data tracking
• Clear written communication
• Interest in operations, process improvement or mobility
• Discretion with customer and personal data

• Base Salary €18,000 pro rata
• Wellbeing - free, unlimited access to online mental health and wellbeing support
• Flexibility - hybrid working, part-time flexibility where the role allows, and two weeks a year to work from anywhere
• Social - regular events run by our Joy Division — pub nights, team drinks, wellness initiatives and more

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. If you need an adjustment at any stage of the process, tell us — we'll make it work. Please ensure your CV and application are in English.