Operations Director - Business Management

Pump Dynamics; País Vasco; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Pump Dynamics in the crypto sector seeks a Head of Operations to build and lead the operational function for a regulated business at a formative growth stage. You will design scalable processes and controls, integrate compliance and risk, and ensure the organization can operate within regulatory expectations from day one.

Reporting to senior leadership, you will shape how the business runs, manages risk, and scales sustainably as markets evolve.

Formación

• Experience owning processes, controls, or workflow improvements in a regulated environment.
• Willing to relocate to Gibraltar or Spain (within 30 miles) and eligible for local regulatory approvals.
• Experience in digital assets or financial services with complex operational needs.
• Familiarity with AML/CTF controls and operational resilience in a regulated business.

Responsabilidades

• Lead the operations function end to end, building clear processes and controls that improve efficiency, consistency, and oversight.
• Design and implement operating procedures that meet regulatory and governance requirements, while working closely with Compliance, Risk, and other stakeholders to keep operations aligned with the firm's control framework.
• Oversee core operational workflows and identify process gaps, turning them into structured improvements that make the business more scalable and resilient.
• Provide clear management reporting on operational performance, risk points, and enhancements, while helping build an operating model that supports growth in a regulated environment.

Conocimientos

Regulatory experience

Cross-functional collaboration

Operations management

Risk awareness

Descripción del empleo

Job Description

One of the world's top-ranked cryptocurrency exchanges, we support over 50 million registered users across more than 100 countries — from spot and derivatives trading to structured wealth management. We are hiring a Head of Operations to build and lead the operational function for a regulated business at a formative stage of growth. This role exists to build a strong operational foundation, put scalable processes and controls in place, and ensure the business is equipped to operate in line with regulatory expectations from day one. Reporting into senior leadership, this person will play a critical role in shaping how the business runs, manages risk, and scales sustainably.

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.

The successful candidate must be willing to relocate to Gibraltar independently — no relocation support is provided. Eligibility for local regulatory approval is required.

Key Responsibilities

• Lead the operations function end to end, building clear processes and controls that improve efficiency, consistency, and oversight.


• Design and implement operating procedures that meet regulatory and governance requirements, while working closely with Compliance, Risk, and other stakeholders to keep operations aligned with the firm's control framework.


• Oversee core operational workflows and identify process gaps, turning them into structured improvements that make the business more scalable and resilient.


• Provide clear management reporting on operational performance, risk points, and enhancements, while helping build an operating model that supports growth in a regulated environment.

Requirements

• You have strong operations experience and have owned processes, controls, or workflow improvements in a regulated environment, working cross-functionally with Compliance, Risk, or similar teams.


• Willing to relocate to Gibraltar or Spain (within 30 miles) independently, and eligible for any required local regulatory approval.


• Experience in digital assets, financial services, or another regulated sector with complex operational requirements.


• Familiarity with AML/CTF controls, client asset handling, or operational resilience in a regulated business.

Operate at the frontier of TradFi and crypto convergence, where the landscape is evolving fast and sharp risk judgment has genuine impact.

Join a remote-first global team that moves fast, values ownership, and gives you the space to do your best work.