Operations Director

Empresaconfidencial; Barcelona; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Empresaconfidencial in Barcelona is seeking an Operations Director to lead the clinic’s daily operations, align with regional goals, and drive excellence in patient care.

You will manage cross-functional teams, oversee scheduling, compliance, growth initiatives, and financial performance, while fostering a patient-first culture.

This role requires clinical leadership experience, strong communication, and the ability to translate strategy into actionable plans at the clinic level.

Qualifications

• Proven experience in healthcare operations or clinic management.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, patient-focused environment.

Responsibilities

• Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
• Foster a culture of excellence, empathy, and accountability across all departments.
• Serve as the primary point of contact for the clinic's leadership team, including Medical Director, Laboratory Director, Nurse Manager, and Patient Experience Manager.
• Oversee scheduling, resource planning, and service delivery to ensure efficiency and quality.
• Ensure compliance with clinical, laboratory, and regulatory standards; monitor KPIs and patient outcomes.

Skills

Leadership

Team-building

Strategic thinking

Communication

Problem-solving

Multi-priority management

Patient-centric focus

Education

Bachelor's degree in healthcare or business

Tools

Dashboards

KPIs

Job description

We are a healthcare company specialised in reproductive medicine, part of a leading European group in the sector.

Our goal is to provide each patient with personalised treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.

To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.

Key Responsibilities

1. Clinic Leadership & Management

• Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
• Foster a culture of excellence, empathy, and accountability across all departments.
• Serve as the primary point of contact for the clinic's leadership team, including:
• Medical Director
• Laboratory Director
• Nurse Manager / Team Leader
• Patient Experience Manager / Team Leader
• Experienced in managing transitions (e.g., acquisitions, rebranding).
• Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).
• Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial targets.
• Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.
• Promote a positive, inclusive, and high-performing work environment.
• Address and resolve patient or staff concerns promptly and effectively.

3. Operational Excellence

• Oversee daily clinic operations, including scheduling, resource planning, and service delivery.
• Ensure compliance with clinical, laboratory, and regulatory standards.
• Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.
• Comfortable using dashboards and KPIs to inform decisions.

4. Growth & Performance

• Drive clinic growth through operational efficiency, local marketing support, and community engagement.
• Collaborate with the Regional General Manager and central teams to implement strategic initiatives.
• Support financial performance through effective cost management and revenue optimisation.
• Ability to translate company strategy into clinic-level action plans.
• Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.)

Key Performance Indicators (KPIs)

• Patient satisfaction and Net Promoter Score (NPS)
• Employee engagement and retention
• Clinical capacity and productivity
• IC conversion – right mix and volumes
• Conversion rates and time to treatment
• Clinic revenue and growth targets and EBITDA
• Operational efficiency and compliance metrics

Qualifications & Experience

• Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, patient-focused environment.
• Bachelor's degree required; healthcare or business-related field preferred.
• Commercially savvy, with experience in revenue growth, business development, or managing P&L.

Incentives

• Performance-based incentives tied to patient experience, clinic outcomes, and growth.