Operations & Client Services Manager

Solturo Management; Andalucía; Presencial; EUR 30.000 - 35.000; Jornada completa

Descripción de la vacante

A business solutions firm in Málaga is seeking an Operations & Client Services Manager to supervise office operations, manage client relationships, and ensure compliance. The ideal candidate should have over 10 years of management experience, strong organizational skills, and be fluent in English. This full-time position offers a collaborative work environment and growth opportunities in both administrative and operations management.

Servicios

Collaborative work environment

Growth opportunities

Commitment to inclusion

Formación

• 10+ years experience in business administration and management.
• Strong experience and knowledge of different systems and system management.
• English required. Other languages are a plus.

Responsabilidades

• Oversee the daily operations of the home care office.
• Lead a team of 5 members focusing on excellent customer service.
• Manage billing processes on HHAExchange and ensure timely submissions.

Conocimientos

Organizational skills

Communication skills

Multitasking abilities

Attention to detail

Confidentiality

Time management

Educación

Bachelor's degree in Business Administration

Master's degree may be preferred

Descripción del empleo

🌟 Join Our Team at Solturo Solutions!

💼 Position : Operations & Client Services Manager - Gerente de Operaciones y Servicio al Cliente

📍 Location : Soho, Málaga

🕒 Position Type : Full-Time, 2 : 15 pm-10 : 15 pm (Málaga time)

💰 Salary : 30K-35K Euro / yearly

🌐 Languages Required : English, Other languages are a plus!

👩 💼 Reports To : President

Position Overview

As the Operations & Client Services Manager, you will oversee the daily office operations, manage client and caregiver coordination, and consolidate caregivers timesheets. This role is ideal for someone organized, analytical, and people-oriented, with a strong ability to manage multiple functions that keep both office and care operations running efficiently. You are expected to bring administrative and management experience; we will train on our business and regulations!

Key Responsibilities

• Manage and oversee the daily operations of the home care office, ensuring compliance with all regulatory requirements according to USA regulations - Preferred, but not required!
• Lead a team of 5 members focusing on providing excellent customer service.
• Oversee end-to-end caregiver and client relationships from onboarding to offboarding, aiming for long-lasting relationships.
• Liaison between the sales team, your team of care coordinators, and the USA team.
• Responsible for collecting and verifying caregiver timesheets to be prepared for billing.
• Bill invoices weekly for payment from our insurance providers.
• Manage all billing processes on HHAExchange and ensure timely submission of claims. Training Provided.
• Ensure received payments match with our invoices.
• Prepare and submit billing and payment reports weekly.
• Manage budgets and financial reports, ensuring fiscal responsibility and profitability according to U.S. regulations. Training Provided.
• Handle sensitive financial and personal information with discretion and professionalism.
• Oversee staff training and development to ensure a knowledgeable and skilled workforce.
• Travel to the USA when needed (2 trips per year).

Skills & Qualifications

• Bachelor’s degree in Business Administration, Accounting, Healthcare Management, or related field.
• 10+ years experience in business administration and management.
• Strong organizational, communication, and multitasking abilities.
• Strong experience and knowledge of different systems and system management.
• High attention to detail, confidentiality, and time management.
• English required. Other languages are a plus!

Why Join Our Team?

• Office located in Málaga’s Soho district, 1 block from Alameda Principal.
• A collaborative and multicultural work environment.
• Growth opportunities in both administrative and operations management.
• Direct collaboration with the U.S. home care operations team.
• A positive work environment: We actively foster a culture of support, respect, and mutual growth. Expect a team that champions collaboration and celebrates success.
• Commitment to inclusion: Our success is built on a diverse, multicultural team. We strictly adhere to non-discrimination policies and ensure an equitable inclusive workplace where everyone can thrive.
• Impactful work: You'll be part of a team ensuring seamless operations, compliance, and client satisfaction across multiple offices.

About Solturo

• Solturo Solutions is a business enablement and strategy company dedicated to helping organizations grow through innovation, technology, and financial efficiency by genuinely caring about what we do.
• We collaborate closely with our U.S. home care partner to provide essential administrative, coordination, and billing support. This is work with real impact, carried out by a multicultural team that ensures seamless operations, compliance, and client satisfaction across multiple offices.

If you're a professional who's serious about their work, brings a great attitude, and wants to be part of a place with a vibrant culture, you've found your home.