Operational Performance & Analytics Lead

Further Group; Madrid; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cobee for social benefits

Wellhub wellbeing platform

Happy At Work employer Cert.

Descripción de la vacante

Further Group is seeking an Operational Performance & Analytics Manager to steer reporting, automation and governance for Customer Operations in an international healthcare business. You will lead a small analytics team, deliver executive-level insights, and partner with Finance, IT, Product and leadership.

The role emphasizes turning data into action, owning dashboards, and driving cost visibility, efficiency and performance improvements in a fast-growing, global context in Madrid.

Formación

• 7+ years’ experience in health insurance, IPMI, claims operations, analytics, and operational performance.

Responsabilidades

• Own and continuously improve Customer Operations performance reporting, including claims activity, service volumes, SLA performance, operational productivity, COGS and cost trends.
• Build a robust monthly operational performance pack for leadership, insurers and internal stakeholders.
• Translate operational data into insights, conclusions and recommended actions.
• Identify trends, bottlenecks and recurring issues across claims, TPAs and service delivery.
• Lead budgeting, forecasting, CAP monitoring and COGS analysis.
• Drive automation to reduce manual reporting and improve accuracy and timeliness.

Conocimientos

Advanced Excel

Executive reporting

Stakeholder management

Herramientas

Power BI

Descripción del empleo

Further Group is seeking an Operational Performance & Analytics Manager to steer reporting, automation and governance for Customer Operations in an international healthcare business. You will lead a small analytics team, deliver executive-level insights, and partner with Finance, IT, Product and leadership.

The role emphasizes turning data into action, owning dashboards, and driving cost visibility, efficiency and performance improvements in a fast-growing, global context in Madrid.