Onsite Lisbon: iOS Customer Support Specialist

Air Apps; Madrid; Vor Ort; EUR 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Apple hardware ecosystem for work.

Annual Bonus

Top-tier Health and Life Insurance for

Transportation Budget to support your

Coverflex benefits package for meal

Air Conference

Pension Fund

Urban Sports Club membership

Meals 100% free at the hub

Zusammenfassung

Air Apps is seeking a Customer Support Specialist to be the voice of Air Apps for our global user base, focusing on delivering a high-quality experience within our iOS apps. You will work with engineering and marketing to report issues, collect feedback, and drive product improvements.

You will manage multi-channel support, maintain documentation, and contribute to customer experience strategies while building strong relationships with customers and cross-functional teams.

Qualifikationen

• Approximately 3+ years of experience in customer support or a similar role.
• Proficiency in English; additional languages are a plus.
• Strong experience with Zendesk, social media platforms, and other customer communication tools.
• Solid understanding of iOS applications and mobile ecosystems.
• Ability to troubleshoot technical issues and identify root causes methodically.
• Strong written communication skills with attention to detail.
• Comfortable working with data, reporting, and customer experience metrics.

Aufgaben

• Support global customers across multiple channels, including Zendesk, social media, and other communication platforms.
• Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice.
• Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions.
• Escalate bugs and product issues with clear documentation and actionable insights.
• Generate and manage reports on customer experience metrics and satisfaction levels.
• Monitor trends and recurring issues to inform product and customer experience improvements.
• Contribute to customer experience strategies and initiatives that elevate service quality.
• Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience.
• Create and maintain documentation, knowledge base articles, and internal processes.
• Manage multiple projects and priorities effectively in a dynamic environment.

Kenntnisse

Customer support

English

iOS knowledge

Data reporting

Ausbildung

Bachelor’s degree

Tools

Zendesk

Jobbeschreibung

Air Apps is seeking a Customer Support Specialist to be the voice of Air Apps for our global user base, focusing on delivering a high-quality experience within our iOS apps. You will work with engineering and marketing to report issues, collect feedback, and drive product improvements.

You will manage multi-channel support, maintain documentation, and contribute to customer experience strategies while building strong relationships with customers and cross-functional teams.