Onsite End-User IT Support

Sustainable Talent, LLC; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading workforce solutions partner is seeking an IT Support Specialist Level 2 to provide on-site support in Barcelona. The role involves exceptional customer service while resolving a variety of technical issues across MacOS and Windows environments. Candidates should have 2-4 years of experience in a similar role and excellent troubleshooting skills, with proficiency in both English and preferably Spanish or Catalan.

Servicios

Supporting leadership

Transparent communication

Formación

• 2–4 years of L2 IT support experience, especially in enterprise.
• Strong skills in MacOS and Windows troubleshooting.
• Familiarity with AV systems and basic networking.

Responsabilidades

• Provide L2 IT support for users in Barcelona office.
• Manage and troubleshoot AV equipment and meetings.
• Oversee IT asset lifecycle and support with MDM solutions.

Conocimientos

Troubleshooting

Customer Service

MacOS

Windows

Networking

AV Systems

Herramientas

Zendesk

Oomnitza

AirWatch

Jamf

Absolute

Descripción del empleo

IT Support Specialist Level 2 – Onsite (Barcelona, Spain)

About Sustainable Talent:
Sustainable Talent is a leading workforce solutions partner dedicated to empowering high-growth organizations through tailored talent acquisition, advanced technology, and human-centric support. We work closely with innovative companies around the globe to help build teams that drive progress and success.

Position Overview:
As an IT Support Specialist Level 2, you will serve as the primary on-site technical resource supporting end-users in our client’s Barcelona office. In this role, you’ll deliver exceptional customer service while resolving a wide range of technical issues across MacOS and Windows environments. You will be employed by Sustainable Talent and embedded within the client’s IT team to provide seamless support.

Key Responsibilities:

End-User Support

• Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices.
• Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management.
• Provide support and training for productivity applications like Gmail/G Suite and Slack.
• Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner.
• Coordinate with higher-level support teams (L3/engineering) for complex or unresolved issues.

Audio-Visual (AV) Support

• Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals.
• Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning.
• Rapidly troubleshoot AV issues to minimize disruptions during meetings and events.

Device Management & Logistics

• Oversee the lifecycle management of IT equipment, including deployment, repair, replacement, and retirement.
• Coordinate the deployment of hardware, including monitors, cables, and docking stations, ensuring setups meet user requirements and company standards.
• Maintain precise inventory records of IT assets (computers, peripherals, loaner equipment) using asset management tools like Oomnitza.
• Manage a pool of loaner laptops and peripherals, ensuring timely availability.
• Proactively identify and resolve potential hardware issues to reduce downtime for end-users.

MDM Solutions and Networking

• Support and maintain MDM solutions (AirWatch, Jamf, Absolute) for device compliance and security.
• Perform basic network troubleshooting to support the office’s Wi-Fi, VPN, and LAN connectivity.

Qualifications:

Required Skills and Experience:

• 2–4 years of experience in L2 IT support or a similar role, particularly in an enterprise environment.
• Strong proficiency in MacOS and Windows systems, focusing on both hardware and software troubleshooting and management.
• Experience with Zoom Rooms and other AV systems, including setup and maintenance.
• Foundational knowledge of networking.
• Familiarity with managing IT assets and deployments using MDM solutions like AirWatch, Jamf, and Absolute.
• Fluent in written and spoken English; proficiency in Spanish or Catalan is advantageous.

Key Attributes:

• Demonstrates a customer-first attitude with exceptional troubleshooting and interpersonal skills.
• Capable of managing competing priorities in a fast-paced environment.
• Proactive and driven to improve IT processes and user satisfaction.
• Collaborative spirit, eager to work with a global IT team, sharing insights and best practices.

Location and Work Environment:

• This is a full-time, on-site position based in Barcelona, Spain. Office presence is vital for providing direct, hands-on support and ensuring quick resolution of issues.

About Working with Sustainable Talent:
As a Sustainable Talent team member, you’ll have access to supportive leadership, transparent communication, and resources that help you thrive in your role. We are committed to fostering a culture of excellence and collaboration while delivering the highest standards of service to our clients.