Onsite AV & Collaboration Delivery Lead

EOS IT Solutions; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A global technology and logistics company is seeking a highly capable Service Delivery Manager to lead their onsite team in Madrid. The successful candidate will drive exceptional service delivery across enterprise AV and collaboration environments, focusing on operational excellence and stakeholder satisfaction. Key qualifications include 5+ years in managing technical teams and a solid understanding of AV systems. This full-time, onsite position offers the opportunity to work in an inclusive environment.

Formación

• Minimum of 5 years experience managing technical teams delivering enterprise AV or collaboration services.
• Proven experience managing service governance programs including service reviews and SLAs.
• Strong understanding of AV systems and service workflows.

Responsabilidades

• Collaborate with the client to develop the account and exceed expectations.
• Lead and manage personnel matters for the team.
• Ensure optimal levels of customer service and provide effective training to staff.

Conocimientos

Team leadership

Performance management

Service governance

AV systems knowledge

Data-driven decision making

Conflict resolution

Organizational skills

Time management

Descripción del empleo

A global technology and logistics company is seeking a highly capable Service Delivery Manager to lead their onsite team in Madrid. The successful candidate will drive exceptional service delivery across enterprise AV and collaboration environments, focusing on operational excellence and stakeholder satisfaction. Key qualifications include 5+ years in managing technical teams and a solid understanding of AV systems. This full-time, onsite position offers the opportunity to work in an inclusive environment.