On-site IT Support Specialist

K-LAGAN; Madrid; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

Long-term project

Team building activities

Your birthday off

Job summary

K-LAGAN in Madrid is seeking an On-site IT Support Specialist to act as the primary on-site contact for employees at the Madrid office. You will manage incidents and requests, and collaborate with global teams to ensure smooth operations.

The role requires hands-on Level 2 support for Windows devices, hardware/software provisioning, and onboarding/offboarding processes, with strong Spanish and English communication.

Qualifications

• Hands-on experience in corporate IT support or digital workplace services.
• Fluent in Spanish and English (C1), daily usage with local users and international teams.
• Experience in multi-site and international environments is advantageous.

Responsibilities

• Manage incidents and service requests in ServiceNow from qualification through resolution and closure.
• Provide Level 2 support for Windows workstations, peripherals, and standard business apps.
• Handle hardware and software provisioning, installation, configuration, and troubleshooting.

Skills

ServiceNow incident management

Level 2 support

Windows workstations

IT onboarding/offboarding

Bilingual Spanish/English

Tools

Active Directory

Microsoft 365

Endpoint management tools

Job description

At K-LAGAN, we are looking for an On-site IT Support Specialist to join our team and act as the primary on-site IT support contact for employees at our Madrid office.

You will be responsible for:

• Incident & Request Management: Manage incidents and service requests in ServiceNow, from qualification and prioritization through resolution, escalation, user communication, and closure.
• Level 2 Support: Provide Level 2 support for Windows workstations, peripherals, standard business applications, connectivity issues, and mobile devices in a corporate environment.
• Hardware & Software Provisioning: Handle hardware and software installation, configuration, troubleshooting, and deployment activities.
• Lifecycle Activities: Coordinate and execute IT onboarding, offboarding, equipment replacement, recovery, and inventory activities.
• Autonomous Collaboration: Work autonomously on site while coordinating priorities, escalations, and service performance with the Paris-based management team and local stakeholders.
• Documentation & Improvement: Maintain operational documentation, IT asset records, troubleshooting notes, and contribute to the continuous improvement of support procedures and the user experience.

What you need to excel in this position: Key Experience & Technical Skills:

• Proven hands-on experience in corporate IT support or digital workplace services, ideally in a multi-site and international environment.
• Strong expertise in ServiceNow incident and request management.
• Solid background in Level 2 support for Windows workstations, peripherals, standard business applications, and connectivity.
• Proven experience in hardware and software provisioning, installation, configuration, and troubleshooting, as well as IT onboarding and offboarding processes.
• Advanced / fluent command of both Spanish and English (C1 level, mandatory for daily communication with local users and international teams).

Desired Knowledge (Plus):

• Knowledge of Microsoft 365, endpoint management tools, Active Directory, mobile device support, IT asset management, and ITIL-based practices.
• Professional proficiency in French is considered an advantage.

Interpersonal Skills:

• High level of autonomy, ownership, and sound judgement.
• Strong customer service, communication, prioritization, and problem-solving skills.
• Ability to collaborate effectively with remote management and local stakeholders.
• Location: Madrid.
• Schedule: Full-time.
• Indicative Salary Range: Approximately 35/45,000€ gross/year.
• Project: Stable, long-term opportunity in a dynamic corporate environment.

When you join K-LAGAN, you will enjoy these benefits:

• Open-ended contract, private medical insurance (mutua), and a stable long-term project.
• Team building: Barbecues, tech coffees, and gatherings to stay connected.
• Continuous follow-up: Regular meetings with your Business Manager to boost your growth and receive constant feedback.
• Access to additional training: Upskilling in tech skills, soft skills, and languages.
• Special events: Summer dinner, Christmas dinner, and Solidarity Day.
• Your birthday off: Enjoy it how, where, and with whom you want!

What do we offer you?

• Continuous training and professional development.
• Close guidance and support from the K-LAGAN team.
• Great working environment.

Our commitment

At K-LAGAN, we are committed to people's development and projects with real impact. We work in an environment where engineering, technology, and talent go hand in hand, promoting equal opportunities and professional growth.