Offer Quality Leader

Schneider Electric; Puente la Reina; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Schneider Electric Spain, Puente La Reina, is seeking an Offer Quality Leader to drive Excellence of Customer Experience, Quality, Reliability and Safety across European products and services. You will lead cross-functional squads, prioritize I2P actions, and govern product quality from design to delivery.

You will influence multi-disciplinary teams, ensure regulatory compliance, and monitor KPIs like NSS, NPS, and CMI while driving continuous quality improvement.

Formación

• Bachelor’s or Master’s in mechanical, electrical, or electronics.
• Minimum 5 years of experience within projects and quality fields.
• Experience in electromechanical system power management and electronics preferred.
• Experience in an agile product development environment.

Responsabilidades

• Act as a reference for Excellence of Customer Experience and Quality activities.
• Manage Issue to Prevention actions prioritized by the Squad.
• Make proposals to stop delivery or apply derogations.
• Consolidate and monitor overall Customer Experience & Offer Quality KPIs.
• Ensure application of reference processes in the squad (Quality fundamentals, DfSR, APQP).
• Drive the products surveillance plan and ensure timely regulatory execution.

Educación

Bachelor’s or Master’s in mechanical, electrical, or electronics

Herramientas

Minitab

JASP

Reliasoft

Gage R&R

PPAP

DOE

Six Sigma Green/Black Belt

ISO9001

Descripción del empleo

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do.

Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Mission:

As Offer Quality Leader, you work closely with the teams responsible for new product introductions, manufacturing plants, and the Customer experience team. You are responsible for developing Squad accountability and responsible for Excellence of Customer Experience, Quality, Reliability and Safety activities. You manage the Issue to Prevention (I2P) actions prioritized by the Squad. You have the authority to decide on manufacturing stop or derogation proposals. You are responsible for complex products, new offers and/or systems and services, predominantly in Europe environment.

Main Responsibilities:

Cross-Functional Leadership

• Act as a reference for Excellence of Customer Experience, and Quality activities.
• Manage the Issue to Prevention actions prioritized by the League.
• Bring manufacturing stop or derogation proposals.
• Influence and mobilize cross-functional, multicultural teams.
• Support continuous improvement of quality methods, standards, and practices.

Offer Quality

• Manage the complete squad’s backlog of Quality actions for existing offers to improve the Customer Experience.
• Support the Product Owner, consolidate, monitor the overall Customer Experience & Offer Quality performance, managing different KPIs (NSS/NPS, FFR, OSA, CMI, BRE, NQC).
• Participate in the different execution steps of projects and as the ultimate person in charge of customer satisfaction.
• Ensure application of reference processes in the squad (Quality fundamentals, DfSR, APQP).
• Ensures effectiveness of quality improvement and drives follow-up with factories.
• Set-up the products surveillance plan and make sure of timely execution (regulatory).
• Drive prioritization of the Issue to Prevention actions at squad level (I2P process) and decide on stop of delivery and derogation.

Qualifications:

Education:

• Bachelor’s degree or master’s degree in mechanical, electrical, or electronics.

Experience:

• Minimum 5 years of experience within projects and quality fields.
• Experience in Quality methods.
• Experience in electromechanical system power management, electronics, is highly preferred.
• Experience working in an agile product development environment.

Technical Skills

• Problem-solving methodologies (Six Sigma, 8D, 5 Whys).
• xFMEA.
• Design optimization with DOE.
• PPAP, capability studies, Gage R&R.
• Process audits (VDA 6.3 preferred).
• Knowledge of industrial processes such as assembly, molding, stamping, or machining.
• Basic metrology and standards knowledge (ISO 8015 is a plus).
• Statistical and reliability tools (Minitab, Reliasoft, JASP).
• Software: Minitab, JASP.

Certifications (preferred)

• Six Sigma Green/Black Belt.
• ISO9001.

Soft Skills

• Strong leadership and animation skills.
• Coaching and training capability.
• Customer-oriented and analytical mindset.
• Ability to manage change and work in multicultural environments.

Languages & Mobility

• Professional proficiency in Spanish and English.
• Location : Schneider Electric Spain, Puente La Reina (20 min from Pamplona).
• Driving license.

Availability for travel depending on project scope. Low frequency <10% (few times per year).

Bring your quality expertise to a team that's ready to welcome you—apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.