Night Auditor

Mandarin Oriental Hotel Group Limited; Palma de Mallorca; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel in Mallorca is seeking a Night Auditor to handle nightly audit procedures and guest services. The ideal candidate has experience in high-end hospitality and excels in communication while working night shifts. This position requires legal authorization to work in Spain and familiarity with hotel management systems. Join our dedicated team to provide exceptional service and experience the beauty of Mallorca.

Servicios

Learning & Development programmes

MOstay programme for complimentary nights

Health benefits and wellness programmes

Formación

• Minimum 1-2 years of experience in Front Office operations or high-end hospitality environment.
• Willingness to work night shifts.
• Legal authorization to work in Spain.

Responsabilidades

• Perform nightly audit procedures and reconcile daily revenue.
• Ensure a flawless check-in/check-out process.
• Respond to guest inquiries during the night shift.

Conocimientos

Effective communication in English

Effective communication in Spanish

Attention to detail

Basic IT skills (Microsoft Office)

Herramientas

Hotel Management Systems (e.g., HMS, Opera, Fidelio)

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Night Auditor to join our Front Office Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, within the Front Office Department, the Night Auditor is responsible for performing nightly audit procedures, reconciling daily revenue, charges and transactions.

As Night Auditor, you will beresponsiblefor the following duties:

• Ensuring a flawless check-in/check-out process.
• Answering the telephone in the utmost clarity, offering assistance to internal and external callers.
• Generating and distributing end-of-day financial reports to relevant departments and management.
• Verifying accuracy of guest folios, room charges, postings and correcting any discrepancies.
• Coordinating with Security and the Night Manager in case of emergencies or incidents.
• Responding to guest inquiries or issues during the night shift, ensuring prompt and courteous service.
• Preparing the Front Desk for the following day, ensuring systems and documentation are updated.
• Performing any other reasonable duties as required by the Night Manager.

As Night Auditor, weexpectfrom you:

• Minimum 1-2 years of experience in Front Office operations, or high-end hospitality environment.
• Effective communication skills in English and Spanish (additional languages are a plus).
• Willingness and flexibility to work night shifts.
• Well-groomed appearance, adhering to the hotel's grooming standards.
• Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS).
• An independent and proactive approach.
• High attention to detail and a strong focus on maintaining quality service and operational excellence.
• Legal authorization to work in Spain.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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