NGS Field Service Engineer (Genomics)

GeneMind Biosciences; O Chazo; Híbrido; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

GeneMind is seeking a Field Service Engineer to deliver on-site and remote service for high-precision sequencing instruments, ensuring uptime and customer satisfaction across global labs. Reporting to the Service Manager, you will perform installation, commissioning, preventive maintenance, troubleshooting, and hands-on training, travel domestically and internationally as required.

Join a mission-driven team advancing genomic technology with opportunities for professional growth and meaningful

Formación

• Bachelor’s degree or above in Automation, Electronics, Electrical Engineering, Semiconductor, Mechatronics, or related technical disciplines.
• 3+ years of hands-on hardware maintenance experience in medical devices, precision analytical instruments, or life science equipment.
• Proficiency in instrument assembly, disassembly, circuit troubleshooting, mechanical calibration, and hardware fault resolution for high-precision equipment.
• Excellent verbal communication skills, with the ability to draft clear, compliant project documents, service reports, and technical records independently.
• Strong learning agility and adaptability, with the ability to quickly master complex genomic sequencing instruments and emerging technical knowledge.
• Good oral English proficiency; fluent English skills are highly preferred to support global customers and cross-regional collaboration.
• Willing and able to travel frequently domestically and internationally as required to fulfill service obligations.
• Customer-focused mindset, strong sense of responsibility, attention to detail, and professional work ethic with a commitment to quality service.

Responsabilidades

• Prepare comprehensive materials, documentation, and packaging for instrument installation, on-site commissioning, and after-sales maintenance, ensuring full readiness for all service activities.
• Evaluate required supplies, components, and checklists for product demonstrations, coordinate preparation efforts, and follow through to guarantee flawless demo execution.
• Deliver responsive hardware technical support and maintenance services for customers post-sale, conducting both on-site and remote troubleshooting to resolve malfunctions efficiently.
• Design and deliver structured technical training for distributor Field Service Engineers and customer laboratory staff, building their capability to operate and maintain instruments independently.
• Perform routine on-site inspections to assess instrument operating status, proactively identify potential issues, and assist customers in maintaining consistent, reliable instrument performance.
• Maintain detailed, accurate service records, project documents, and technical reports in compliance with company policies and quality management standards.
• Collaborate cross-functionally with sales, application, and R&D teams to share customer feedback, resolve complex technical issues, and improve overall product reliability and customer experience.

Conocimientos

Excellent verbal communication

English proficiency

Learning agility

Customer-focused mindset

Educación

Bachelor’s degree or above in Automation, Electronics, Electrical Engineering, Semiconductor, Mechatronics, or related technical disciplines

Descripción del empleo

GeneMind is seeking a Field Service Engineer to deliver on-site and remote service for high-precision sequencing instruments, ensuring uptime and customer satisfaction across global labs. Reporting to the Service Manager, you will perform installation, commissioning, preventive maintenance, troubleshooting, and hands-on training, travel domestically and internationally as required.

Join a mission-driven team advancing genomic technology with opportunities for professional growth and meaningful