Multilingual Medical Information Specialist Patient Safety

IQVIA LLC; Barcelona; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Medical Information Specialist fluent in Italian or Spanish, English and an additional language to support health care professionals and patients. You will handle medical inquiries, adverse events and product quality information to help optimize safety across therapeutic areas.

Join the Safety Operations team, receive ongoing training and development, and contribute to a global effort to improve patient safety.

Formación

• Bachelor’s Degree in Life Science required.
• Excellent written and verbal skills in Italian or Spanish (native/C2), English and one additional language (min.C1).
• Willingness and aptitude to learn new skills across Lifecycle Safety service lines.

Responsabilidades

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
• Build a positive, collaborative team environment with other Lifecycle safety team members.
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.

Conocimientos

Medical information handling

Multilingual communication

Telephone support

Educación

Bachelor’s Degree in Life Science

Descripción del empleo

IQVIA is seeking a Medical Information Specialist fluent in Italian or Spanish, English and an additional language to support health care professionals and patients. You will handle medical inquiries, adverse events and product quality information to help optimize safety across therapeutic areas.

Join the Safety Operations team, receive ongoing training and development, and contribute to a global effort to improve patient safety.