Multilingual Customer Support Graduate

Boston Scientific; Madrid; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

International team across EMEA

Career development opportunities

Collaborative culture

Impact on patients' lives

Job summary

Boston Scientific LATITUDE & Neuromodulation Customer Support in Madrid seeks a recent graduate or early-career professional to provide patient and professional support across Europe. You will assist with setup, use, and troubleshooting of remote monitoring and neuromodulation devices by phone, email and other channels.

You will join an international team, learn about innovative healthcare technologies, and contribute to a mission that improves patients’ lives through dedicated care and

Qualifications

• Professional fluency in English, German, and Italian.
• Recent graduate or early-career professional.
• Customer-focused, empathetic, and passionate about helping others.
• Strong communication skills with patients and healthcare professionals by phone and email.
• Analytical and solution-driven with troubleshooting ability.
• Eager to learn and develop expertise in innovative healthcare technologies.
• Well-organized, detail-oriented, and thriving in a dynamic environment.
• Team player with cross-cultural collaboration across countries.

Responsibilities

• Deliver exceptional support to patients and healthcare professionals through phone, email, and other channels.
• Guide patients through setup, use, and troubleshooting of remote monitoring and neuromodulation devices.
• Build trusted relationships with customers with clear, empathetic, and solution-oriented support.
• Educate and train patients and healthcare professionals on Boston Scientific technologies and best practices.
• Collaborate with clinics to improve remote patient management processes.
• Investigate and resolve technical and process-related issues, escalating complex cases when appropriate.
• Maintain accurate records of customer interactions and contribute to continuous improvement initiatives.
• Collaborate with colleagues across EMEA to deliver a consistent customer experience.

Skills

Multilingual: EN/DE/IT

Job description

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Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Start a career that helps improve lives.

Are you fluent in multiple languages and passionate about helping people? Do you enjoy solving problems and working in an international environment? If so, we'd love to hear from you.

As part of Boston Scientific's LATITUDE & Neuromodulation Customer Support team, you'll work closely with patients and healthcare professionals across Europe, providing support for innovative medical technologies that help patients manage their health and stay connected with their healthcare teams.

This is an exciting opportunity to gain valuable experience within a global healthcare company, develop specialist expertise, and contribute to a purpose-driven mission from day one.

Your responsibilities

• Deliver exceptional support to patients and healthcare professionals through phone, email, and other communication channels.
• Guide patients through the setup, use, and troubleshooting of remote monitoring and neuromodulation devices, ensuring a smooth and positive experience.
• Build trusted relationships with customers by providing clear, empathetic, and solution-oriented support.
• Educate and train patients and healthcare professionals on Boston Scientific technologies and best practices.
• Partner with clinics to improve remote patient management processes.
• Investigate and resolve technical and process-related issues, escalating complex cases when appropriate.
• Maintain accurate records of customer interactions and contribute to continuous improvement initiatives.
• Collaborate with colleagues across EMEA to share knowledge, solve challenges, and deliver a consistent customer experience.

What we are looking for

• Professional fluency in English, German, and Italian (Dutch is a plus).
• Recent graduate or early-career professional
• Customer-focused, empathetic, and passionate about helping others
• Strong communication skills and the confidence to engage with patients and healthcare professionals by phone and email
• Analytical and solution-driven, with a natural ability to troubleshoot issues
• Eager to learn and develop expertise in innovative healthcare technologies
• Well-organized, detail-oriented, and able to thrive in a dynamic environment
• A team player who enjoys collaborating across cultures and countries

What we can offer

• Start your career with one of the world's leading medical technology companies
• Make a direct impact on patients' lives every day
• Work in a truly international team supporting customers across EMEA
• Develop expertise in innovative healthcare technologies
• Access structured learning and career development opportunities
• Enjoy a collaborative culture built on innovation, teamwork, and purpose

Job Segment

Job Segment: Recent Graduate, Neurology, Medical Technology, Bilingual, Entry Level, Customer Service, Healthcare

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.