Multilingual AV Tech Support Specialist

Mood Media EMEA; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading media solutions company is seeking a Technical Support Specialist in Madrid. The role involves handling incidents related to music and visual players, preparing equipment and shipping, and providing support via phone. Ideal candidates should possess problem-solving skills, a technical background in IT, and fluency in English. Experience in hotline support is preferred. This position offers opportunities for development and progression to a Junior PM role.

Formación

• Previous experience in hotline support is recommended.
• Ability to solve problems quickly and effectively.
• High level of dynamism and multitasking required.
• Fluency in English is necessary.

Responsabilidades

• Answer incoming calls about incidents related to music & visual players.
• Preparation of players and verification before shipment.
• Follow up on urgent shipments and manage courier communications.
• Control of equipment deliveries in the local warehouse.
• Manage the request and reception of CD updates.

Conocimientos

Problem-solving

Written communication

Verbal communication

Multitasking

Technical knowledge in IT

Technical knowledge in Audio & Visual

Descripción del empleo

A leading media solutions company is seeking a Technical Support Specialist in Madrid. The role involves handling incidents related to music and visual players, preparing equipment and shipping, and providing support via phone. Ideal candidates should possess problem-solving skills, a technical background in IT, and fluency in English. Experience in hotline support is preferred. This position offers opportunities for development and progression to a Junior PM role.