Microsoft Contact Centre as Services (CcaaS) Platform Engineer

Tata Consultancy Services; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work in Madrid

Permanent contract

Competitive salary and benefits

Home office stipend

Descripción de la vacante

Tata Consultancy Services in Madrid is seeking a Microsoft Contact Centre as a Services (CcaaS) Platform Engineer to join a dynamic team. You will develop integrations between MS Dynamics 365 CRM, Azure services and the broader cloud ecosystem.

The role covers building Power Platform components, managing Azure Event Grid, and delivering MS Dynamics 365 CRM APIs. Hybrid work, 1 hour lunch, and a permanent contract are offered, along with a flexible compensation plan and onboarding program.

Formación

• 4+ years of experience in CCaaS, D365 CRM and Power Platform integrations.
• Experience building and integrating MS Dynamics 365 CRM with Azure services.

Responsabilidades

• Develop and enhance integrations between MS Dynamics 365 CRM, Azure services and broader cloud ecosystem services.
• Develop Power Platform components including Power Apps, Power Automate and Power Platform Admin Centre.
• Develop and hand over MS Dynamics 365 CRM custom APIs supporting integration and automation.
• Develop and enhance chatbot solutions using Microsoft Copilot Studio.
• Develop and enhance voice channel configurations using Azure Communication Services and Event Grid.

Conocimientos

CCaaS

D365 CRM

Power Platform

Descripción del empleo

Are you a Microsoft Contact Centre as Services (CcaaS) Platform Engineer in Madrid seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Develop and enhance integrations between MS Dynamics 365 CRM, Azure services and broader cloud ecosystem services.
• Develop Power Platform components including Power Apps, Power Automate and Power Platform Admin Centre.
• Manage Azure Event Grid configurations related to the contact centre platform.
• Develop and hand over MS Dynamics 365 CRM custom APIs supporting integration and automation.
• Develop and enhance chatbot solutions using Microsoft Copilot Studio.
• Develop and enhance voice channel configurations using Azure Communication Services and Event Grid.
• MS Dynamics 365 CRM
• Power Platform
• Power Apps
• Power Automate

Years' experience: 4+ years

Required skills:

• CCaaS
• D365 CRM
• Power Platform

Nice to have:

Workplace: Hybrid — Madrid

Work Schedule: 09:00-18:00 (including 1 hour lunch break), on call

Permanent contract - We offer indefinite contracts from the first day.

Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance