Medical Information Specialist with Latvian, English and Additional Language

IQVIA; Cataluña; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

IQVIA is seeking a Medical Information specialist to join a global team delivering high-quality medical information to healthcare professionals, patients, and consumers. Use your scientific knowledge and language expertise to provide accurate, non-promotional information across multiple channels.

Responsibilities include responding to inquiries, documenting interactions, identifying adverse events and product quality complaints, and collaborating with PV and QA teams.

Qualifikationen

• Bachelor's degree in Life Sciences or a related field.
• Strong written and verbal communication in Latvian (C2) and English (C1+).
• Understanding of adverse event reporting and pharmacovigilance.
• Excellent attention to detail and ability to manage multiple inquiries.

Aufgaben

• Respond to medical and product inquiries via phone, email and other channels.
• Provide evidence-based, non-promotional medical information.
• Document customer interactions in compliance with procedures.
• Use Medical Information resources and literature to answer inquiries.
• Identify and route adverse events and product quality complaints.
• Support safety data intake and case documentation.
• Collaborate with Medical Information, Pharmacovigilance, Quality and other teams.
• Participate in training, quality initiatives and continuous improvement.

Kenntnisse

Medical information knowledge

Adverse event awareness

Excellent communication

Attention to detail

Ausbildung

Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine or related field

Jobbeschreibung

Role Overview

Use your scientific knowledge and language expertise to join a global team delivering high-quality Medical Information services to healthcare professionals, patients, and consumers. In this role, you will provide accurate, balanced, and non-promotional medical information, supporting customers across multiple communication channels.

As part of the role, you will also identify, document, and route adverse events and product quality complaints in accordance with established safety procedures. The primary focus of this position is Medical Information, with additional support for safety reporting activities.

Key Responsibilities

• Respond to medical and product-related inquiries received via phone, email, and other approved communication channels.
• Provide accurate, evidence-based, and non-promotional information regarding products, therapies, and disease areas.
• Document customer interactions in compliance with company procedures and quality standards.
• Utilize approved medical information resources and scientific literature to address inquiries.
• Identify, document, and appropriately route adverse events, product quality complaints, and other reportable information.
• Support safety data intake activities, including accurate documentation within designated systems.
• Collaborate with Medical Information, Pharmacovigilance, Quality, and other cross-functional teams.
• Participate in training, quality initiatives, and continuous improvement activities.

Required Knowledge, Skills and Experience

• Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine, or another relevant scientific discipline.
• Excellent written and verbal communication skills in Latvian (C2/Business Level), English, and any additional foreign language (minimum C1) will be a plus.
• Strong scientific aptitude and ability to communicate medical information effectively.
• Understanding of adverse event reporting and pharmacovigilance principles.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• Strong interpersonal skills and ability to build effective working relationships with colleagues, clients, and healthcare professionals.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.