Multilingual Medical Information Specialist — Latvian/English

IQVIA; Madrid; On-site; EUR 35,000 - 55,000; Full time

Job summary

IQVIA is seeking a Medical Information professional based in Madrid to deliver high-quality medical information to healthcare professionals, patients, and consumers. You will respond to inquiries across multiple channels, provide evidence-based information, and document interactions in compliance with quality standards.

The role includes identifying and routing adverse events and product quality complaints, supporting safety reporting activities, and collaborating with cross-functional teams.

Qualifications

• Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine, or another relevant scientific discipline.
• Excellent written and verbal communication skills in Latvian (C2/Business Level), English, and any additional foreign language (minimum C1) will be a plus.
• Strong scientific aptitude and ability to communicate medical information effectively.
• Understanding of adverse event reporting and pharmacovigilance principles.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• Strong interpersonal skills and ability to build effective working relationships with colleagues, clients, and healthcare professionals.

Responsibilities

• Respond to medical and product-related inquiries received via phone, email, and other approved communication channels.
• Provide accurate, evidence-based, and non-promotional information regarding products, therapies, and disease areas.
• Document customer interactions in compliance with company procedures and quality standards.
• Utilize approved medical information resources and scientific literature to address inquiries.
• Identify, document, and appropriately route adverse events, product quality complaints, and other reportable information.
• Support safety data intake activities, including accurate documentation within designated systems.
• Collaborate with Medical Information, Pharmacovigilance, Quality, and other cross-functional teams.
• Participate in training, quality initiatives, and continuous improvement activities.

Skills

Scientific communication

Pharmacovigilance

Adverse event reporting

Attention to detail

Cross-functional collaboration

Multitasking

Medical information

Education

Bachelor's degree in Life Sciences/Pharmacy/Nursing/Medicine

Job description

IQVIA is seeking a Medical Information professional based in Madrid to deliver high-quality medical information to healthcare professionals, patients, and consumers. You will respond to inquiries across multiple channels, provide evidence-based information, and document interactions in compliance with quality standards.

The role includes identifying and routing adverse events and product quality complaints, supporting safety reporting activities, and collaborating with cross-functional teams.