Materiel Support Specialist for EF - Moncloa

Airbus; Getafe; On-site; EUR 55,000 - 75,000; Full time

Job summary

Airbus Defence and Space SAU is seeking a professional in Madrid to manage the customer orderbook and drive performance for spares and repair activities under the OD contract. You will act as the Airbus focal point at customer facilities, ensuring proper alignment with OD teams and successful escalation handling.

The role requires monitoring KPIs, providing reliable status reports, and supporting process improvements to optimize OD outcomes while maintaining high standards of compliance and

Qualifications

• Experience in customer order management for spares and repairs.
• Ability to analyse KPIs and drive performance improvements.
• Strong stakeholder management and escalation handling.

Responsibilities

• Manage Customer Orderbook and performance for Spares & Repair processes.
• Act as Airbus focal point at customer facilities ensuring proper management of Spares & Repairs within the C3 contract.
• Monitor OD KPIs and analyse data to improve overall performance.
• Identify potential risks and implement mitigation actions with operational teams.
• Lead meetings with customers and OD teams to align actions and priorities.
• Provide clear orderbook status reporting and status updates to stakeholders.
• Support process definition to optimize OD performance and address issues.
• Ensure compliance and integrity in all customer interactions.

Job description

Job Description

IMPORTANT: Location of the position is Moncloa CGEA. Responsible of managing Customer Orderbook and performance for Spares and Repair processes within EF contracts scope. Act as an Airbus focal point at customer facilities ensuring correct management of Spares & Repairs processes as part of the C3 contract. Permanent alignment with final customer. Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization. Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams. Act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams in order to ensure Customer satisfaction. Lead Internal/External customer meetings to ensure alignment with OD teams activities. Reporting a clear and reliable orderbook status. Support processes definition optimizing OD performance. Assist to internal EF Materials meetings and coordinate any operative issue/activity related to Customer. Support Customer Programs Meetings and ensure accomplishment of OD actions. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company & Employment

Company: Airbus Defence and Space SAU. Employment Type: Permanent. Experience Level: Professional. Job Family: Material Support & services.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.