Manager – Operations Excellence, Ops CIB

BBVA; Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

Jobtailor in Madrid is seeking an Operations Excellence professional to lead AI, data engineering, and automation initiatives in wholesale banking processes. You will map current processes, design TO BE workflows, and coordinate cross-functional teams to deliver measurable efficiency gains while communicating with senior executives.

The role requires 6 to 9+ years in related fields, a Bachelor's degree, and strong data/AI capabilities.

Qualifications

• Bachelor's degree required.
• 6 to 9+ years in Process Management or related fields.
• Experience coordinating large programs is preferred.
• Strong understanding of financial services functions and banking operations.
• Proficiency in process mapping (AS IS / TO BE) and workflow design.
• Advanced knowledge of data, automation and AI concepts.
• Strong analytical, problem-solving, and database/tools experience.
• Experience with user journey mapping and organizational change management.
• High autonomy and cross-functional coordination skills.
• Excellent written and verbal communication for executives.
• English at least B2; C1 preferred.

Responsibilities

• Drive and implement the Operations Excellence roadmap focusing on AI, data engineering, and automation.
• Consult with senior owners and cross-functional teams to map strategies and opportunities.
• Manage AI and automation use cases from pilot to production adoption.
• Collaborate to deploy common methodologies and avoid duplication across verticals.
• Coach operational teams to use data and analytics for better decisions and service quality.
• Prepare executive-level presentations on status, risks, and improvements.
• Maintain a prioritized inventory of AI, data, and automation use cases.
• Define and monitor KPIs tied to efficiency gains and risk mitigation.
• Document and redesign end-to-end processes.

Skills

Process mapping

Data concepts

AI concepts

Analytical thinking

Stakeholder management

Communication

Change management

Leadership

English (B2+)

Education

Bachelor's degree

Tools

Excel

Access

Minitab

Google Sheets

Job description

Responsibilities

• Drive and implement the Operations Excellence roadmap with a dedicated focus on AI, data engineering, and automation, ensuring initiatives align with strategic priorities and deliver measurable results (efficiency, quality and scalability)
• Consult with senior business owners, BAU verticals, and transversal functions (Risk, Compliance, Internal Control, Engineering) to understand business strategies, map pain points, and identify process improvement or organizational design opportunities
• Assist in managing the portfolio of AI and automation use cases, ensuring smooth transitions from the pilot/idea stage into production and real BAU adoption
• Collaborate with the distributed network of AI Ops Wizards, helping deploy common methodologies, track initiative progress, and consolidate cross-vertical requirements to avoid technical duplication
• Act as a lever for change, coaching and enabling operational teams to use data, process modeling, and analytics to enhance day-to-day decision-making and service quality
• Develop clear executive presentations to communicate project status, data analysis, risks, and resulting process improvements to senior management
• Structure and maintain a prioritized inventory of AI, data, and automation use cases
• Conduct work observations, facilitate group working sessions, measure process performance, and establish quantitative/qualitative baselines
• Document and redesign end-to-end processes
• Define and monitor KPIs and benefit-tracking mechanisms linked to manual effort reduction, risk mitigation, and response time improvements
• Identify opportunities to reuse automated agents or tools across different banking verticals
• Prepare portfolio dashboards, highlighting realized benefits, dependencies, blockers, and mitigation plans for the Head of Operations

Requirements

• Bachelor's degree required
• 6 to 9+ years of professional experience in Process Management, Process Engineering, Management Consulting, or Corporate & Investment Banking (CIB) operational roles
• Prior experience acting as a workstream lead or coordinating tasks/project teams within large strategic programs is highly preferred
• Solid understanding of financial services functions and Wholesale Banking activities (e.g., Global Markets, Transactional Banking, Lending, Transaction Processing, Post-Trade Services)
• Proficiency in process mapping (AS IS and TO BE methodology) gaps identification and design of operational workflows
• Advanced knowledge of Data, automation, and AI concepts, with the ability to translate technical tools into real operational improvements
• Strong analytical, problem-solving, and database/statistical tools experience (e.g., Excel pivot tables, Access, Minitab, or Google Sheets)
• Experience with customer journey mapping, organizational change management, and identifying operational change risks
• High level of autonomy, ownership, and capability to coordinate transversal teams without relying exclusively on formal hierarchy
• Excellent written and verbal communication skills, with the ability to structure clear messages for both technical and non-technical senior executives
• Team-player mindset rooted in transparency, proactive collaboration, and positive leadership
• Minimum B2 English level required. C1 Preferred.