Manager Of Business Solutions – Customer Value Management & Strategy - Verisure

Verisure; Madrid; Presencial; EUR 90.000 - 140.000; Jornada completa

Descripción de la vacante

Verisure seeks a senior Business Solutions leader to shape transformation across CVM, Operations and IT. You will bridge business teams with IT and external partners, driving automation, AI, and data-enabled decision-making to scale customer value and efficiency.

The role requires 7+ years in transformation-related roles, strong stakeholder leadership, and fluency in English and Spanish, with Portuguese a plus. Based in Madrid, you will influence cross-functional teams and measurable KPIs.

Formación

• 7+ years of experience in Business Transformation, Business Solutions, Process Excellence, Consulting, Digital Transformation or similar roles.
• Bachelor's degree in Engineering, Business Administration, Information Systems or related fields.
• Strong analytical, strategic and problem-solving capabilities.
• Experience leading business transformation and process optimization initiatives.
• Experience gathering business requirements and translating them into technology solutions.
• Knowledge of AI, Generative AI, RPA, workflow automation and digital platforms.
• Experience managing technology implementation projects with IT and business stakeholders.
• Strong stakeholder management and cross-functional leadership capabilities.
• Ability to simplify complex business problems and translate into practical solutions.
• Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued.
• Fluent in English and Spanish; Portuguese a plus.

Responsabilidades

• Define and execute the Business Solutions roadmap aligned with CVM, Operations and IT priorities.
• Identify opportunities to improve processes, productivity and operational effectiveness via technology and automation.
• Act as primary interface between CVM and IT, Data, Digital and external partners.
• Gather, prioritize and translate business requirements into scalable technology solutions.
• Coordinate evaluation and implementation of AI, automation, RPA and digital platforms.
• Lead adoption of AI-driven capabilities to enhance decision-making and efficiency.
• Lead process redesign initiatives to simplify operations and reduce manual work.
• Promote automation of recurring processes, reporting and workflows.
• Identify opportunities to leverage customer data and advanced analytics within processes.
• Coordinate solution implementation, testing and business validation for successful deployment.
• Define and monitor KPIs to measure impact of implemented solutions.
• Ensure alignment between business priorities, tech capabilities and delivery roadmaps.
• Drive continuous improvement and innovation across CVM processes and operating model.
• Collaborate cross-functionally with CVM, Marketing, Operations, Finance, IT, Data and Digital teams.

Conocimientos

Analytical mindset

Strategic thinking

Problem-solving

Cross-functional leadership

Stakeholder management

Business transformation

Process optimization

AI, Generative AI

RPA, workflow automation

Educación

Bachelor's degree in Engineering, Business Administration, Information Systems or related fields

Descripción del empleo

In this role you lead the Business Solutions strategy to enhance efficiency, effectiveness and scalability within LatAm's Customer Value Management. You bridge business teams with IT and external partners to design, implement and drive adoption of technology-enabled solutions. You will drive process optimization, automation, and AI-driven capabilities to improve decision-making and customer value. This position offers the chance to shape transformation across functions and contribute to a high-impact value modernization effort.

• Define and execute the Business Solutions roadmap aligned with CVM, Operations and IT priorities
• Identify opportunities to improve processes, productivity and operational effectiveness via technology and automation
• Act as primary interface between CVM and IT, Data, Digital and external partners
• Gather, prioritize and translate business requirements into scalable technology solutions
• Coordinate evaluation and implementation of solutions including AI, automation, RPA and digital platforms
• Lead adoption of AI-driven capabilities to enhance decision-making and efficiency
• Lead process redesign initiatives to simplify operations and reduce manual work
• Promote automation of recurring processes, reporting and workflows
• Identify opportunities to leverage customer data and advanced analytics within processes
• Coordinate solution implementation, testing and business validation for successful deployment
• Define and monitor KPIs to measure impact of implemented solutions
• Ensure alignment between business priorities, tech capabilities and delivery roadmaps
• Drive continuous improvement and innovation across CVM processes and operating model
• Collaborate cross-functionally with CVM, Marketing, Operations, Finance, IT, Data and Digital teams
• 7+ years of experience in Business Transformation, Business Solutions, Process Excellence, Consulting, Digital Transformation or similar roles
• Bachelor's degree in Engineering, Business Administration, Information Systems or related fields
• Strong analytical, strategic and problem-solving capabilities
• Experience leading business transformation and process optimization initiatives
• Strong understanding of business process automation, workflow redesign and operational excellence
• Experience gathering business requirements and translating them into technology solutions
• Knowledge of AI, Generative AI, RPA, workflow automation and digital platforms
• Experience managing technology implementation projects with IT and business stakeholders
• Strong stakeholder management and cross-functional leadership capabilities
• Ability to simplify complex business problems and translate into practical solutions
• Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued
• Fluent in English and Spanish; Portuguese a plus
• analytical mindset
• strategic thinking
• problem-solving
• AI, Generative AI
• RPA
• workflow automation