Manager, Integration Solutions

IHG; Castilla-La Mancha; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Room discounts

Recharge days

Volunteer days

Wellbeing program

Job summary

IHG Hotels & Resorts is seeking a Senior Manager – Integrations Solutions to drive third‑party connectivity initiatives across OTAs, GDS, and travel agencies. You will lead Product Managers, coordinate cross‑functional teams, and ensure seamless onboarding and integration with our connectivity platforms.

The role requires strong leadership, a background in travel technology, and the ability to translate business priorities into actionable roadmaps.

Qualifications

• Bachelor's Degree or international equivalent.
• 8+ years in Product Management or Sr. Product Manager roles with experience in travel technology systems and vendor management.
• Experience leading Product Managers or technical product teams.
• Experience in hospitality or travel distribution is preferred.

Responsibilities

• Lead third-party connectivity initiatives from strategy to delivery.
• Act as Product Owner for connectivity and onboarding initiatives.
• Coordinate with Distribution tech teams and external partners to resolve issues.
• Mentor and develop Product Managers.
• Provide day-to-day connectivity operations support and drive continuous improvement.

Skills

Partner integration

API testing

XML/JSON messaging

Product management leadership

Cross-functional teamwork

Travel technology

Project management

Education

Bachelor's Degree

Tools

GDS

Job description

Responsible for third-party connectivity across the Distribution ecosystem (e.g., OTAs, travel agencies, GDSs), including partner engagement, onboarding, and integration into IHG connectivity platforms and systems. This role is responsible for the day-to-day connectivity work required to keep integrations operating effectively-connectivity operations, maintenance, enhancements, and coordination of incident/issue resolution with Technology and other stakeholders. The role coordinates among connectivity product managers, software developers, data analysts, and other functional subject matter experts to define requirements, align on approach, and drive delivery. They guide in-depth business reviews, communicate and present across distribution team members, and support cross-functional product teams. The Manager, Integrations Solutions will also activate the roadmap, ultimately managing execution of defined connectivity initiatives across the lifecycle to ensure ownership of the roadmap is clear. They are skilled and experienced in process efficiency, scalability, onboarding throughput, and operational excellence to help demonstrate the innovative ideas ideal for the role and must exhibit the ability to lead Product Managers and/or lead teams of Product Managers.

This role requires a strong people leader with proven experience managing Product Managers and leading cross functional teams within hospitality or travel technology environments. The ideal candidate combines technical expertise with strategic leadership, driving end-to-end execution of complex initiatives while aligning business priorities, partner needs, and product roadmaps.

Your Day to Day

Strategy

• Provides input and planning guidance to the overall distribution strategy, incorporating an understanding of IHG objectives, partners, and system capabilities.
• Applies connectivity expertise to translate distribution priorities into operational execution.
• Analyzes the internal landscape to identify opportunities to improve third‑party connectivity processes (e.g., onboarding, change management, operational support) in support of the distribution strategy.

Execution

• Leads and supports a team of Product Managers overseeing third‑party connectivity (e.g., OTAs, tour operators, travel agencies, GDSs), providing ongoing coaching, regular check‑ins, actionable performance feedback, and support for individual professional development.
• Establishes and maintains connectivity best practices by developing internal support documentation, onboarding guides, and operational standards to enable efficient onboarding, stable day‑to‑day operations, and effective change management.
• Functions as Product Owner for connectivity and onboarding initiatives, partnering with Distribution technical teams to prioritize delivery of value and engaging with connectivity partners to understand operational needs and resolve technical issues impacting partners and internal stakeholders.
• Leads end‑to‑end execution of strategic connectivity initiatives, ensuring alignment across business priorities, product roadmaps, technology teams, and external partners.
• Build, mentors, and develop Product Managers through coaching, performance feedback, and professional development.

Operations & Support

• Provides day‑to‑day connectivity operational support to B2B and Distribution stakeholders, including triage, coordination, and follow‑through for critical production issues in partnership with Technology.
• Escalates connectivity integration issues/risks across Distribution and to Technology/appropriate leadership, with context and recommendations for resolution.
• Recommends improvements to drive operational excellence, internal customer satisfaction, and achievement of connectivity operations service levels and metrics.

What We Need From You

Required Qualifications

• Bachelor's Degree (or international equivalent).

Experience

• 8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.
• Demonstrated experience leading Product Managers or technical product teams.
• Experience within the hospitality industry or travel distribution ecosystem is strongly preferred.
• Proven experience leading complex initiatives from strategy through execution across multiple product roadmaps.

Skills & Technical Experience

• Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.
• Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.
• Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.
• Strong people leadership skills with the ability to coach and develop Product Managers.
• Ability to balance strategic planning with operational execution across multiple concurrent initiatives.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.