Manager Creative & Digital Services

Indegene; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic and innovative work culture

Career growth opportunities

Collaboration with cross-functional teams

Descripción de la vacante

A healthcare solutions provider in Madrid is looking for a Service Owners Lead. This role is essential for overseeing creative, email, and web services while establishing performance metrics and ensuring operational excellence. Candidates should have 7-10 years of experience in the life sciences sector, particularly in marketing operations and strong project management skills. This position offers significant career growth opportunities in a dynamic work environment that values collaboration and innovation.

Formación

• 7-10 years of experience in creative, digital, or marketing operations within life sciences or pharmaceutical industry.
• Strong understanding of creative production, email marketing, e-detail content, and web operations.
• Proven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders.

Responsabilidades

• Define, implement, and monitor KPIs, SLAs, and operational metrics for all services.
• Ensure high-quality delivery across creative and digital campaigns.
• Identify opportunities for process improvement, automation, and efficiency.

Conocimientos

Project management

Analytical skills

Leadership

Communication skills

Problem-solving

Stakeholder management

Educación

Bachelor’s degree in Marketing, Life Sciences, Business Administration, or related field

Descripción del empleo

We are a technology‑led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future‑ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump‑start your career?

We are purpose‑driven. We enable healthcare organizations to be future ready, and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision‑making, and industrious in the way we work.

Job Summary:

The Service Owners Lead will act as the primary owner for creative, email, e‑detail, and web services within the organization. This role is responsible for defining service KPIs, establishing SLAs, and ensuring operational excellence through effective service management. The role also drives performance reviews, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), and ensures alignment between creative and digital teams with broader business objectives.

Key Responsibilities:

• Serve as the single point of accountability for creative, email, e‑detail, and web services.
• Define, implement, and monitor KPIs, SLAs, and operational metrics for all services.
• Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with internal stakeholders and external partners.
• Ensure high‑quality delivery across creative and digital campaigns, including emails, e‑detail content, and website initiatives.
• Collaborate with cross‑functional teams to prioritize workloads, manage resource allocation, and optimize processes.
• Identify opportunities for process improvement, automation, and efficiency within creative and digital services.
• Manage service escalations and implement corrective actions as needed.
• Maintain up‑to‑date documentation of service workflows, SOPs, and performance dashboards.
• Provide leadership, guidance, and support to teams delivering creative and digital outputs.
• Align service delivery with compliance requirements and industry best practices in life sciences.

Qualifications:

• Bachelor’s degree in Marketing, Life Sciences, Business Administration, or related field.
• 7–10 years of experience in creative, digital, or marketing operations within life sciences or pharmaceutical industry.
• Strong understanding of creative production, email marketing, e‑detail content, and web operations.
• Experience in defining KPIs, SLAs, and managing service performance.
• Proven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders.
• Excellent project management, analytical, and organizational skills.
• Strong leadership and team management capabilities.
• Knowledge of regulatory requirements and compliance in life sciences marketing preferred.
• Strategic thinking and business acumen
• Operational excellence and process optimization
• Stakeholder management and collaboration
• Problem‑solving and decision‑making
• Effective communication and presentation skills

What We Offer:

• Opportunity to lead critical creative and digital services in a global life sciences environment
• Dynamic, collaborative, and innovative work culture
• Career growth and professional development opportunities