Luxury Retail Sales Consultant — Brand Experience & Growth

Swarovski Group; Madrid; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Recognition awards

Employee discounts

Volunteer leave

Employee assistance program

Comprehensive training

Career development opportunities

Job summary

Swarovski is hiring a Sales Consultant in Madrid to deliver exceptional customer service and create memorable brand experiences. You will engage customers with storytelling, promote loyalty programs, and work with a team to hit sales targets while maintaining a welcoming store atmosphere.

Stay updated on product knowledge and leverage digital tools to enhance the customer journey. The role emphasizes participation in a vibrant, multicultural team, celebrating luxury fashion and design, with

Qualifications

• Experience in delivering outstanding customer service.
• Ability to build emotional connections with customers.
• Comfortable using retail technology and digital tools.
• Curious, empathetic, and results-driven team player.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and lasting relationships with customers, promoting loyalty programs.
• Achieve individual and team sales goals, taking accountability for results.
• Collaborate with your team to create a welcoming, organised store environment.
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience.

Skills

Customer service

Sales execution

Multicultural experience

Digital tools usage

Team collaboration

Job description

Swarovski is hiring a Sales Consultant in Madrid to deliver exceptional customer service and create memorable brand experiences. You will engage customers with storytelling, promote loyalty programs, and work with a team to hit sales targets while maintaining a welcoming store atmosphere.

Stay updated on product knowledge and leverage digital tools to enhance the customer journey. The role emphasizes participation in a vibrant, multicultural team, celebrating luxury fashion and design, with