Luxury Client Experience Specialist

LVMH Group; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

LOEWE is seeking a Client Advisor in Madrid to deliver personable, playful, and engaging client service. You will help exceed client service expectations, build a lasting client book, and contribute to store objectives while embodying LOEWE’s heritage and craftsmanship.

The role emphasizes relationship-building, product storytelling, and collaboration within the store team. Multilingual abilities are valued, and a passion for Fashion, Art, and Culture is desired.

Formación

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• Deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service oriented, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and Spanish; any other language will be considered a plus.

Responsabilidades

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Conocimientos

Client advisor experience

Fluent in English

Fluent in Spanish

Communication skills

Customer centric

Inclusive and open minded

Descripción del empleo

LOEWE is seeking a Client Advisor in Madrid to deliver personable, playful, and engaging client service. You will help exceed client service expectations, build a lasting client book, and contribute to store objectives while embodying LOEWE’s heritage and craftsmanship.

The role emphasizes relationship-building, product storytelling, and collaboration within the store team. Multilingual abilities are valued, and a passion for Fashion, Art, and Culture is desired.