Loyalty & Experience Specialist

Isdin; Málaga; Presencial; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Employee store discount

Wellness benefits

Christmas lot with several products

Descripción de la vacante

ISDIN is seeking a Marketing/Community Experience Specialist to drive the Love ISDIN Experiences globally. You will translate strategy into end-to-end journeys across physical touchpoints and digital platforms, lead cross-functional teams, and keep the experience innovative with trend insights.

The role requires 3-5 years in Marketing or Community roles, strong analytics, and a proactive ownership mindset. English proficiency is essential for global coordination.

Formación

• 3-5 years in Marketing, Community Management, or Agency roles.
• Experience managing complex projects with multiple stakeholders (creative, tech, and local markets).
• English B2/C1 is a must for global coordination.

Responsabilidades

• Collaborate with the Experience Manager to co-create the global plan of Love ISDIN Experiences, ensuring scalability and alignment with consumer insights.
• Translate strategy into detailed End-to-End experience journeys, ensuring a seamless flow between physical touchpoints (Casa ISDIN, retail events) and digital platforms (App, Web, Social).
• Lead the briefing and orchestration of creative, content, and channel teams, ensuring execution reflects high standards of excellence and brand consistency.
• Actively identify emerging trends in community engagement and loyalty to keep the Love ISDIN experience innovative and ahead of the curve.
• Identify and evaluate brand partnerships that align with ISDIN’s values to drive community value and global brand awareness.
• Coordinate the launch of partner-driven initiatives, ensuring integration into the community experience to maximize satisfaction and reach.
• Monitor KPIs, ensure cost-effectiveness and budget adherence, and contribute to long-term ROI.
• Develop and maintain Global Toolkits and templates for local markets to roll out initiatives efficiently while preserving global core consistency.
• Connect with local Market teams to adapt global strategies and export local best practices worldwide.
• Ensure a consistent brand voice across territories, fostering global synergy.

Conocimientos

Marketing

Community management

Project management

Analytical skills

Organizational abilities

Descripción del empleo

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.
We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.
Do you want to join the Challenge?

What are we looking for?

We are looking for a LI Pin za Experience Specialist.

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.
In addition, we offer some interesting benefits, what makes us a top employer company:

• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.
• Christmas lot with several products.

What will your challenges be?

• Collaborate with the Experience Manager to co-create the global plan of Love ISDIN Experiences, ensuring scalability and alignment with consumer insights.
• Translate strategy into detailed "End-to-End" experience journeys, ensuring a seamless flow between physical touchpoints (e.g., Casa ISDIN, retail events) and digital platforms (App, Web, Social).
• Lead the briefing and orchestration of creative, content, and channel teams. You are responsible for ensuring that the execution reflects the highest standards of excellence and brand consistency.
• Actively identify emerging trends in community engagement and loyalty to keep the LOVE ISDIN experience "surprising," "innovative," and ahead of the curve.
  Strategic Partnerships
• Identify and evaluate brand partnerships that align with ISDIN’s values to drive community value and global brand awareness.
• Coordinate the launch of partner-driven initiatives, ensuring they are organically integrated into the community experience to maximize member satisfaction and reach.
• Performance & Sustainability (Data-Driven Orientation)
• Partner with the Community Performance Team to identify growth opportunities and optimize existing experiences based on real-time data
• Proactively propose action plans to increase redemption rates and engagement. Oversee the transition towards sustainable models, including the implementation of co-payment systems (Points + Cash) for premium services.
• Monitor and report on tactical KPIs, ensuring all initiatives are cost-effective, respect the budget, and contribute to the community’s long-term ROI. Global Governance & Scalability
• Develop and maintain Global Toolkits and standardized templates that allow local markets to roll out initiatives efficiently while respecting global core consistency.
• Connect with local Market teams to help them adapt global strategies, while identifying and "exporting" local best practices to be scaled worldwide.
• Ensure a consistent brand voice across all territories, fostering a culture of global synergy and shared success.

Are you the one we are waiting for?

Experience: 3-5 years in Marketing, Community Management, or Agency roles. Experience in managing complex projects involving multiple stakeholders (creative, tech, and local markets).

Profile: A proactive "owner" with a strategic mindset. You don't just follow a plan; you improve it. You have a high aesthetic sense for "Executional Excellence" and a natural empathy for the consumer.

Skills: Strong analytical skills to interpret KPIs, excellent organizational abilities, and a "can-do" attitude. Healthcare experience will be a plus.

Languages: English B2/C1 is a must for global coordination.

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.