Logistic Service Coordinator

PSA BDP; Comunidad de Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A logistics and supply chain company in Madrid is seeking a Logistics Coordinator to manage customer orders and ensure quality service. The ideal candidate will have 2-3 years of experience in logistics, strong communication skills in English, and be proficient in Microsoft applications. This position offers opportunities for career growth in a dynamic environment.

Formación

• 2-3 years of experience in logistics and forwarding operations.
• Preferable a professional degree by a licensed educational institution.
• Good communication skills in English (B2 level minimum).

Responsabilidades

• Coordinate and execute customer orders according to requirements.
• Contact customers for instructions/reminders.
• Handle anomalies and disputes.
• Create SOPs to support offshoring processes.

Conocimientos

Logistics experience

Communication skills in English (B2 level)

Computer literacy

Educación

Degree in Logistics or related field

Descripción del empleo

About PSA BDP :

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope

Coordination and execution of customer orders in accordance with their requirements and / or procedures based on PSA BDP Ethics.

Responsibilities

• Contact with the dedicated customer for instructions / reminder
• Processing of agent and early warning messages(network contact)
• Communicate information to customers and partners in parallel
• Handling of anomalies / disputes
• Proposal for corrective and preventive measures
• Contact with the warehouse and other subcontractors
• Duty to inform and advise the customer on the formalities of international movement of goods
• Duty to communicate the information of the files in charge to his hierarchical manager
• Monitoring the quality of service center services.
• Create SOP’s when require to support the offshoring process.
• Trouble shooting to proactively find suitable solutions in time and manner to the customer.

Qualifications / Experience

• 2-3 years of experience of logistics and forwarding operations / regulations and documentation or Degree in Logistics
• Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
• Computer literacy with Microsoft Software applications and / or other market leading software applications.
• Good communication skills in English (B2 level mínimum)