Live Casino Presenter - Spanish Speaker (On-site, Madrid)

Digitain LLC; Alcobendas; Presencial; EUR 12.000 - 21.000; A tiempo parcial

Descripción de la vacante

Imagine Live Spain in Alcobendas is launching a brand-new team and is seeking casino staff to join on-site. We offer morning, afternoon or night shifts with part-time and full-time options for passionate game hosts.

As a host, you will conduct live games such as Blackjack, Roulette, Poker and Baccarat, engage players through chat or voice, and ensure a high-energy, friendly experience while upholding gaming rules and professional standards.

Formación

• Strong willingness to learn, grow, and improve performance within the gaming industry.
• Motivation to work in a multicultural and diverse team environment.
• Basic understanding of customer service principles and practices.
• High level of responsibility, reliability, and punctuality.
• Ability to confidently work in front of cameras and with different studio equipment.
• Excellent communication skills and a naturally engaging, positive presence.
• Proficiency in Spanish (spoken and written).
• Good command in English (both spoken and written).
• Strong attention to detail and accuracy in all tasks.
• Proactive, solution-oriented mindset with a positive attitude.
• Previous experience in a casino or gaming environment is an advantage, but not mandatory.

Responsabilidades

• Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner.
• Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players.
• Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times.
• Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game.
• Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy.
• Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices.
• Provide clear instructions to players and answer any game-related questions in a friendly and professional manner.
• Engage with players via live chat to enhance their gaming experience and build a sense of community.
• Reports player complaints or concerns, escalating issues to the Studio Supervisor when necessary.
• Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices.
• Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on-camera presence.
• Manage the pace of the game according to studio guidelines and operational procedures.
• Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly.
• Report any technical issues or disruptions immediately to the relevant department.
• Work closely with fellow game presenters and studio support staff to maintain seamless operations.
• Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional.

Conocimientos

Spanish

English

Customer service

On-camera presence

Attention to detail

Team player

Multicultural mindset

Reliability

Proactive mindset

Casino experience

Descripción del empleo

Imagine Live Spain in Alcobendas is launching a brand-new team and is seeking casino staff to join on-site. We offer morning, afternoon or night shifts with part-time and full-time options for passionate game hosts.

As a host, you will conduct live games such as Blackjack, Roulette, Poker and Baccarat, engage players through chat or voice, and ensure a high-energy, friendly experience while upholding gaming rules and professional standards.