Lifestyle Receptionist - The Madrid EDITION

Marriott Hotels Resorts; Madrid; Presencial; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A leading hotel chain in Madrid is seeking a Guest Service Representative to provide exceptional service and support to guests throughout their stay. The ideal candidate will have strong customer service skills and a high school diploma, along with the ability to manage various tasks, including check-in and check-out processes. This full-time role offers the opportunity to work in a dynamic environment that values diverse backgrounds and experiences.

Formación

• No related work experience required.
• No supervisory experience required.
• No special license or certification needed.

Responsabilidades

• Deliver a smooth check-in and check-out experience.
• Assist guests with requests and daily operations.
• Share information about local area highlights.
• Maintain confidentiality and uphold quality standards.
• Perform mandatory duties following company policies.

Conocimientos

Multi-line phone systems

Customer service

Computer skills

QuickBooks

Front desk experience

Administrative experience

Medical and dental office experience

Phone etiquette

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Overview

Description

The Guest Service Representative provides a memorable and unique guest experience by taking initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about the space and perform what needs to be done, including processing operational tasks, addressing guest requests, completing reports, or sharing highlights of the local area. Every interaction should feel like part of the overall experience.

Note: The role requires staying active and hands-on work, including standing, moving, and lifting or moving items up to 10 pounds without assistance as needed to support guests and operations.

Responsibilities

• Deliver a smooth check-in and check-out experience while creating a safe, professional environment.
• Assist guests with requests, operate daily tasks, and complete required reports to support operations.
• Share information about local area highlights to enhance guest stays.
• Maintain confidentiality, protect company assets, uphold quality standards, and present a professional appearance and communication.
• Perform duties in alignment with company policies and procedures and adapt to “other reasonable job duties as requested.”

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Key Skills: Multi-line phone systems, customer service, computer skills, QuickBooks, front desk, administrative experience, medical and dental office experience, office experience, 10-key calculator, phone etiquette.
• Experience: years
• Employment Type: Full-Time
• Vacancy: 1

Equal Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our diversity, talent, and experiences strengthen the organization. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.