Learning Support Coordinator w/French

Fairygodboss; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits starting on Day 1

Career growth opportunities

Flexibility for work-life balance

Support for mental health and well-being

Paid volunteering time

Descripción de la vacante

Fairygodboss is hiring a Learning Support Coordinator in Barcelona, Spain. In this role, you will manage learning systems, support users, and act as a primary contact for learning technologies.

The ideal candidate will be fluent in French and possess strong communication skills. You'll work closely with the project manager and assist in reporting to forecast workloads. The position offers a supportive and inclusive environment with opportunities for career growth.

Formación

• Fluent in French (required for the role).
• Good communication skills.
• Ability to work in a multicultural environment.
• Proactive in proposing solutions.

Responsabilidades

• Manage the learning systems and support all users.
• Administer the Learning Management System and assist users.
• Act as the main point of contact for learning technologies.
• Provide regular status updates to stakeholders.

Conocimientos

Fluent in French

Good communication skills

English is a plus

Ability to find solutions

Collaborative approach to work

Good knowledge of Microsoft Office tools

Educación

College degree

Descripción del empleo

ADP is hiring a Learning Support Coordinator

In this role, you will manage the learning systems and support all users of ADP learning systems. You will proactively contact users before training to control all requirements and help them connect to our systems.

You will administer our Learning Management System, work closely with the project manager on improvement projects, maintain the LMS, create new features, and assist users with issues. You will serve as the first point of contact between ADP, our provider, the learning team, and our learners, participate in meetings, provide status updates, and assist in reporting to aid the team in forecasting workload.

Maintain learning technologies operations

• Be the main point of contact for learning technologies providers (DEFI, XPERTEAM) for daily operations
• Follow up with users and providers on tickets raised or system malfunctions
• Ensure efficient and reliable system interfaces
• Aid in delivering dashboards and reports needed for business
• Ensure platforms are updated by contributors according to standards
• Customize the LMS platform to meet organizational needs
• Maintain the LMS and perform testing on the staging environment
• Work closely with the training team and project manager on LMS improvement projects
• Proactively provide solutions

Partner with Stakeholders

• Actively listen, understand, and respond to stakeholders
• Provide regular status updates to business stakeholders and cross‑functional teams
• Obtain approvals on project change requests so all stakeholders are informed of impacts
• Participate in weekly meetings with our provider / CSM to review tickets
• Participate in weekly and monthly team meetings
• Provide regular reporting

Assist users of the systems

• Help participants connect to training sessions
• Support Learning consultants who encounter difficulties reaching training sessions
• Helpline/pre‑control requirements with participants before training
• Categorize each phone call to provide reporting
• Organize workshops to control connection processes with participants
• Create tickets to report malfunctions

Requirements

A college degree is desirable but not required. Strong skills and the following experience are essential:

• Fluent in French (you will work only in French)
• Good communication skills
• English is a plus
• Ability to find solutions and summarize/report issues
• Ability to work in a multicultural environment
• Collaborative approach to work
• Good knowledge of Microsoft Office tools
• Proactive in proposing solutions

Bonus points for these

• Experience with project management
• Experience in a call center

Why you'll love working here

• Be yourself in a culture that values equity, inclusion, and belonging
• Belong by joining one of nine Business Resource Groups that connect globally with networks and allies
• Grow your career in an agile, fast‑paced environment with many opportunities to progress
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be healthy with best‑in‑class benefits starting on Day 1
• Balance work and life with flexibility and resources to integrate work and life
• Focus on mental health and well‑being with support for each other
• Join a company committed to giving back and creating positive community impact
• Get paid to volunteer for causes you care about

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. Our people are expected to uphold our values with integrity and behave in a manner that fosters an honest and respectful workplace.