Lead Solution Architect - CRM Domain & Agentic AI

Quadient; Madrid; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Work

Endless Learning

Inclusive Community

Comprehensive Rewards

Caring for Wellbeing

Job summary

Quadient is seeking a Lead Solution Architect for the CRM domain and Agentic AI to shape the future of the Customer Experience landscape. You will own architecture vision, drive CRM roadmaps, and guide enterprise transformations across business and technology layers.

You will work with business and IT leaders to balance innovation, cost, and scalability, while leveraging Agentic AI capabilities to enhance customer engagement and processes.

Qualifications

• Proven experience as a Domain/ Solution/ Enterprise Architect or Senior Technical Lead in CRM-focused environments.
• Strong hands-on with Salesforce and Microsoft Dynamics 365.
• Experience with Agentic AI and its CRM applications.
• Experience designing CRM architectures, integrations, and transformation programs.
• Familiarity with TOGAF or equivalent EA frameworks.

Responsibilities

• Define and drive the architecture strategy and roadmap for the Customer Experience domain, including CRM platforms and related apps.
• Lead CRM ecosystem evolution, guiding transitions (e.g., Salesforce to Dynamics) while preserving business value.
• Design end-to-end architectures across business, application, data, and technology layers.
• Establish governance, standards, and best practices for scalable, secure solutions.
• Partner with stakeholders to translate journeys into platform requirements and drive AI opportunities in CRM.

Skills

CRM architecture

Enterprise architecture

Stakeholder management

Technical leadership

Communication skills

Tools

Salesforce

Microsoft Dynamics 365

Agentic AI

Job description

Lead Solution Architect - CRM Domain & Agentic AI

• Full-time

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We are looking for an experienced Lead Solution Architect – CRM Domain & Agentic AI to shape the future of Quadient’s CRM and customer engagement ecosystem.

This is a highly strategic role at the intersection of business, technology, and enterprise architecture. You will own the architecture vision and roadmap for our Customer Experience domain, helping guide a major transformation of our CRM landscape while exploring how Agentic AI can create new opportunities to improve customer engagement and business processes.

You’ll work closely with business stakeholders, technical teams, and executive leadership to define the future of customer engagement at Quadient — balancing innovation, cost optimization, scalability, and business outcomes.

Your role in our future

Define and drive the architecture strategy and roadmap for Quadient’s Customer Experience domain, including CRM platforms, customer engagement systems, and related web applications.

Lead the evolution of our CRM ecosystem, helping shape the transition from Salesforce to Microsoft Dynamics where appropriate while preserving business value and continuity.

Design end-to-end solution architectures covering business, application, data, and technology layers.

Establish governance, standards, and best practices to ensure solutions remain scalable, secure, and aligned with enterprise architecture principles.

Partner with business and IT stakeholders to understand customer and employee journeys and translate them into platform and architecture requirements.

Drive innovation by identifying opportunities to leverage automation, AI, and Agentic AI capabilities within the CRM landscape.

Facilitate decision-making across multiple teams and stakeholders, building alignment around a shared CRM vision.

Lead architecture reviews and provide guidance throughout the solution lifecycle.

Proven experience as a Domain Architect, Solution Architect, Enterprise Architect, or Senior Technical Lead, focused on CRM and customer-facing platforms.

Strong hands‑on experience with both Salesforce and Microsoft Dynamics 365.

Experience with Agentic AI within the CRM landscape, including understanding how agent‑based capabilities can support customer engagement and business processes.

Experience designing CRM architectures, integrations, and transformation programs.

Strong understanding of customer engagement ecosystems, CRM satellite tools, web applications, and enterprise integrations.

Experience working within enterprise architecture frameworks such as TOGAF or equivalent.

Ability to influence stakeholders and drive alignment across business and technology teams.

Experience operating in complex environments with multiple systems, competing priorities, and evolving requirements.

Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in‑office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in‑person events. No matter where you work, you’ll be part of a dynamic, people‑first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in‑office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in‑person events. No matter where you work, you’ll be part of a dynamic, people‑first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

By clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply