Lead Retail Associate

Converse; Alicante; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global footwear brand is seeking a Retail Lead for their Alicante Pop Up Store. The role involves supporting the Store Manager in achieving sales targets, providing excellent customer service, and mentoring a strong team. Ideal candidates will have retail experience, a passion for fashion, and effective communication skills. Flexibility to work shifts is required, and the position offers a generous benefits package.

Servicios

Generous benefits packages

Formación

• A passion for Converse and the Fashion/Apparel footwear industry.
• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsabilidades

• Ensure consistent execution of operating and merchant standards.
• Open and close the store per operating procedures.
• Partners with Store Manager for visual merchandising and promotions.
• Follow shipment standard processes and policies.
• Ensure employees are cross-trained in all areas of operation.
• Lead and demonstrate exceptional customer service as a Brand Ambassador.
• Mentor team members to reach financial goals.

Conocimientos

Customer service

Team coaching

Communication

Flexibility

Retail experience

Descripción del empleo

Overview

Converse Retail Lead – 40 Hours – Alicante Pop Up Store

Become part of the Converse Team. Converse is a place to explore potential, break barriers and push out the edges of what can be. The brand seeks achievers, leaders and visionaries who bring skills and passion to a challenging and evolving world to make things better as a team.

As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and providing direction to other store employees. Help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store.

Responsibilities

• Operational and Merchant Excellence: Ensure consistent execution of operating and merchant standards.
• Open and close the store per operating procedures and standard processes.
• Partner with the Store Manager to ensure that all visual merchandising, promotions, and markdowns are completed within guidelines and on time (to include mismates, obsolete, and defectives).
• Follow shipment standard processes and policies.
• Ensure that employees are cross-trained as appropriate in all areas of operation, such as footwear, apparel, equipment, cashiering, and back of the house.
• Customer Service: As a Converse Brand Ambassador, lead and demonstrate the STARS MANTRA daily.
• Role: Consistently communicate financial objectives and critical metrics such as daily goals and hourly readings. Mentor and encourage team members to reach those goals.
• Financial Performance: Assist in delivering the financial budget. Contribute to the store’s financial performance through efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.

Qualifications

• A passion for Converse and the Fashion/Apparel footwear industry.
• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Company Culture

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment, and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Generous benefits packages accompany the experience.