LatAm Head of Operations — 50+ Team, AI-Driven & 24/7

Boston Link; España; Presencial; EUR 58.000 - 70.000; Jornada completa

Descripción de la vacante

A dynamic recruitment agency is seeking a Head of Operations for a fast-growing iGaming operator in Spain. The role involves leading a large team across various departments, driving operational excellence, and requiring fluent Spanish. A strong background in operations management, analytics, and process innovation is essential. This position offers up to USD 80,000, with responsibilities that include optimizing processes and collaborating with leadership. A great opportunity to shape the future of operations in a growing sector.

Formación

• 3–5 years of leadership experience in Operations within iGaming or digital platforms.
• Experience leading multi-country teams.
• Strong understanding of KYC, AML, and Responsible Gaming practices.

Responsabilidades

• Lead and develop a large regional team covering Customer Support, Risk, Payments, and Fraud.
• Drive 24/7 operational excellence across all touchpoints.
• Use data, KPIs, and analytics to make smarter business decisions.

Conocimientos

Leadership experience in Operations

Fluent in English and Spanish

Strong people management

Analytical mindset

Process automation and AI adoption

Educación

Academic background in Communications, Industrial or Systems Engineering

Herramientas

Jira

Confluence

Excel

Power BI

Zendesk

Descripción del empleo

A dynamic recruitment agency is seeking a Head of Operations for a fast-growing iGaming operator in Spain. The role involves leading a large team across various departments, driving operational excellence, and requiring fluent Spanish. A strong background in operations management, analytics, and process innovation is essential. This position offers up to USD 80,000, with responsibilities that include optimizing processes and collaborating with leadership. A great opportunity to shape the future of operations in a growing sector.