L1 Support Engineer - Telecommunications

Hamilton Barnes Associates Limited; Madrid; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

Join a new FTTH operator focused on enhancing rural connectivity in Spain. As an ISP Support Specialist, you will troubleshoot and resolve technical issues in fiber and IP/MPLS networks, ensuring effective service for clients. The position offers a collaborative work environment, with flexibility and competitive benefits.

Servicios

Work from home one day a week

Madrid or Cordoba based office

Health insurance

Flexible working hours

Certification support

Responsabilidades

• Provide first-level support to ISP clients, including troubleshooting and diagnostics.
• Investigate and resolve OSI Layer 1-2 issues across fiber infrastructure.
• Manage trouble tickets using internal systems.

Conocimientos

Hands-on experience with Huawei network equipment

Understanding of IP and MPLS networking concepts

Familiarity with fiber optic infrastructure

Strong communication skills

Fluent in Spanish or English

Descripción del empleo

Are you looking for an exciting new opportunity? Join a new wholesale fiber-to-the-home (FTTH) operator that has developed an innovative business model in rural Spain, bringing access to a next-generation network. With a focus on building state-of-the-art interprovincial backhaul and FTTH networks in some of the country’s least densely populated regions, the company aims to enable all telecom operators to provide their customers with any communications, television, and Internet access service available on the market. In 2022 and 2023, it was awarded the ÚNICO-Banda Ancha program in the provinces of Burgos and Segovia.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide first-level support to ISP clients (troubleshooting, diagnostics, ticket handling).
• Investigate and resolve OSI Layer 1-2 issues across active fiber infrastructure, transmission and IP/MPLS networks
• Open, manage, and escalate trouble tickets using internal systems.
• Collaborate with internal teams and vendors for efficient incident resolution.
• Maintain clear documentation of faults and solutions.

Skills / Must Have:

• Hands-on experience with Huawei network equipment.
• Understanding of IP and MPLS networking concepts.
• Familiarity with fiber optic infrastructure and associated physical layer issues.
• Strong communication and ticketing/reporting skills.
• Fluent in Spanish or English

Benefits:

• Work from home one day a week
• Madrid or Cordoba based office
• Health insurance
• Flexible working hours
• Certification support

Salary:

• €20,000-€25,000