Key Account Manager Spain

Glovo Group; Madrid; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Glovo Group is seeking an Account Manager to own relationships with top-tier restaurant partners and drive growth across multiple cities. You will lead growth initiatives, negotiate deals, and monitor KPIs to ensure partners thrive on the Glovo platform.

You will manage end-to-end partner journeys, optimize promotions, and improve operational efficiency, while collaborating with marketing and operations to deliver exceptional customer experiences.

Qualifikationen

• 1+ year of experience in fast-paced environments.
• Degree in business/marketing or related field is a plus.
• Proficient with Google Docs, MS Office, and Excel.
• Fluent in Spanish, Catalan, and English.
• Strong commercial, persuasive communication skills.
• Excellent interpersonal and cross-functional collaboration.
• Data-driven decision making.

Aufgaben

• Build excellent relationships with partners through proactive communication.
• Evaluate, report portfolio KPIs and take actions to reach OKRs.
• Design and execute growth plans through promos, marketing, and menu performance.
• Improve visibility with marketing kits and merchandising.
• Negotiate commissions and sell assets to boost revenue.
• Understand churned partners and build action plans.
• Improve partner operations to deliver best service.

Kenntnisse

Relationship-building

Growth-driven

Negotiation

Communication

Project management

Data-driven

Ausbildung

Bachelor in Business Administration/Marketing/Industrial Engineering/Public Relations

Tools

Google Docs

MS Office

Excel

Jobbeschreibung

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0086642

We’re looking for a doer, relationship-builder, and growth-driver to join our Regions team. As an Account Manager, you’ll be the go-to person for our top-tier restaurant partners, making sure they thrive and win with us.

Also, responsibility and ownership of several cities in your Area, define and pursue long-term strategy for the cities in terms of Growth, Promotions, Advertising and Operations.

Establish and maintain a very close relationship with Top Partners in the city, guide them through the growth journey, be informed, get involved and make things happen with a doer attitude!

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• At least 1 year of experience in high-performance and fast-paced environments (startup, investment banking, top consulting firms or top tech companies).
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Computer literate; good knowledge of Google Docs and MS Office and Excel.
• Native Spanish, Catalan and English skills.
• Strong Commercial skills and customer obsession: you're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.
• Good communication and interpersonal skills
• Project management: You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking.
• A data-driven mentality, taking decisions based on data and using good business judgment when necessary.

Additional Information

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.

Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, them/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!