Key Account Manager (Spain)

Rippling; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading customer communication provider is seeking an experienced Key Account Manager to manage strategic accounts in Spain. The ideal candidate will have over 5 years of experience, a strong understanding of CCaaS solutions, and a proven track record in account management. This hybrid role requires fluency in Spanish and English, excellent negotiation skills, and a strategic mindset. Join a team that values innovation, collaboration, and career growth!

Servicios

Career growth opportunities

Work-life balance

Diversity and inclusion culture

Formación

• 5+ years of experience in Key Account Management or Sales.
• Mandatory experience with CCaaS solutions.
• Proven track record in managing strategic accounts.

Responsabilidades

• Prospect and present to clients.
• Track proposals until client acceptance.
• Generate leads to achieve sales targets.

Conocimientos

Relationship-building

Negotiation skills

Customer retention

Strategic thinking

Fluency in Spanish and English

Herramientas

Salesforce

HubSpot

Descripción del empleo

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands‑on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

We are seeking an experienced Key Account Manager (+5 years) to manage and grow our strategic accounts in Spain, with a strong focus on clients using or exploring CCaaS (Contact Center as a Service) solutions. The ideal candidate brings a strategic mindset, exceptional relationship‑building skills, and solid expertise in the contact center technology ecosystem. In this role, you will maximize account value by identifying new opportunities, promoting high‑impact CCaaS solutions, and ensuring a results‑driven, customer‑centric account management approach.

KEY RESPONSIBILITIES

• Prospect, arrange, visit, present, and reach selling agreements.
• Report on the activity and work on the CRM of the company.
• Track proposals made until acceptance by the client.
• Representation of the company at different fairs and events in the sector.
• Focus on generating leads and sending proposals to achieve the target.

QUALIFICATIONS

• 5+ years of experience in Key Account Management or Sales.
• Mandatory experience with CCaaS solutions, including understanding of core functionalities, operational KPIs, omnichannel capabilities, integrations (CRM, telephony, automation), and the typical CCaaS sales cycle.
• Proven track record in managing strategic accounts, driving expansion, cross‑sell, upsell, and customer retention within SaaS or telecommunications environments.
• Strong negotiation skills and ability to engage and influence senior stakeholders.
• Solid understanding of the Spanish contact center market and current industry trends.
• Ability to analyze complex customer needs and translate them into clear CCaaS‑based value propositions.
• Hands‑on experience with CRM platforms (Salesforce, HubSpot, or similar), with strong pipeline management discipline.
• Fluency in Spanish and English; additional languages are a plus.
• Availability for occasional travel to client meetings, industry events, and trade shows.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

We know life happens outside of work. Our remote‑first approach and focus on work‑life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process‑oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward‑thinking company that’s growing and empowering its people across all roles and departments.

Hybrid (Madrid, Community of Madrid, ES)