Key Account Manager Mid Market

360Learning; España; Remote; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Work From Home allowance

Social security

Health insurance

Unemployment insurance

Common contingency

Salary guarantee fund

Lunch vouchers

Zusammenfassung

360Learning is seeking a Key Account Manager to drive growth across a mid-market portfolio in Spain. You will own about 100 accounts and work with Client Success Partners and internal experts to upsell and expand revenue.

The role emphasizes cross-functional collaboration, performance-driven milestones, and potential career progression from KAM Mid to Large as clients scale beyond 2,500 employees. Remote work from Spain is possible.

Qualifikationen

• 3+ years of experience in Account Management or sales with revenue generation across a portfolio of clients
• Experience in SaaS and fast-growing environments such as start-up/scale-up
• Active listening and a team player mindset
• Fluent French and strong English skills (B2+)

Aufgaben

• Take full ownership of your portfolio of customers
• Map accounts and define an account growth strategy and prioritize your portfolio
• Collaborate with Client Success Partners to collect information for upselling
• Prepare account reviews and conduct business negotiations
• Presentations and demonstrations of 360Learning to clients
• Close 30–50 K€ of new ARR in your first quarter (depending on start date)
• Close 65–85 K€ of new ARR in your second quarter (depending on start date)
• Prepare renewal action plans and manage the full client relationship

Kenntnisse

Active listening

Team player

Excellent communication

French language

English language (B2+)

Jobbeschreibung

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAMs (Mid-market). You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees). At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions. We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Mid-role offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).

Within 1 month

• Become a Trello expert and get familiar with our product
• Learn to navigate Convexity, our working environment
• Meet the different teams at 360Learning
• Finalize your onboarding

Within 3 months

• Take full ownership of your portfolio of customers
• Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
• Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
• Prepare account reviews with our clients in order to identify areas of development
• Conduct presentations and demonstrations of 360Learning
• Complete the handover of your portfolio and close 30-50 K€ of new ARR in your first quarter (depending on start date)

Within 6 months

• Ensure accurate reporting of the activity with your coach to optimize the forecast
• Be proactive in order to improve business processes
• Write complex business proposals and conduct business negotiations
• Close 65-85 K€ of new ARR in your second quarter (depending on start date)

Within 12 months

• Prepare, anticipate and ensure the renewal of clients’ contracts
• Define action plans to generate upsells
• Manage the entire business relationship with the clients
• Exceed your targets and be on track to reach the yearly target

The Skills Set

• 3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
• Previous experiences working in the SaaS industry
• Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
• Active listening skills and a team player mindset
• Excellent written and verbal communication skills
• Fluent French and excellent English (B2+) proficiency
• Enthusiasm for our culture explained here:

What We Offer

Compensation: Package includes base salary and a variable component

Benefits:

• Work From Home allowance
• social security
• health insurance
• unemployment insurance
• common contingency
• salary guarantee fund
• lunch vouchers.

Leave requests are subject to local policies.

Flexible hours, Total work from home possible anywhere in Spain

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter

Culture: A framework that will help you make an impact - envision our way of working and our Convexity

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting Interview with our Key Account Manager Mid Market Coach
• Case Study Meeting with our Key Account Manager Mid Market Coach and our VP Mid Market EMEA
• Clarification Meeting with our our VP Mid Market EMEA Culture Fit Meeting with our Chief Sales Officer
• Offer! Get ready using our Knowledge Base:

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the…