Key Account Manager

Colibrix One; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A growing fintech company in Barcelona is seeking a Key Account Manager to build strong relationships with merchants. The ideal candidate has over 1 year of experience in a client-focused B2B role and is fluent in English and Russian. Responsibilities include managing onboarding processes and advocating for customer needs. This role offers opportunities for professional growth within a collaborative team environment and the option for hybrid work.

Servicios

English / Spanish classes

Training reimbursement

Collaborative team environment

Formación

• 1+ years’ experience preferably in a similar role within a regulated entity.
• Fluency in English and Russian; additional languages are an asset.
• Previous experience in a client-oriented role.

Responsabilidades

• Manage client onboarding by reviewing documentation.
• Advise customers on products and services.
• Establish sustainable customer relations.
• Maintain and update the client database.
• Facilitate dialogue between merchants and various departments.

Conocimientos

Excellent communication skills

Strategic and analytical thinking

Client experience in B2B sector

Ability to prioritize workload

Proactive improvement mindset

Educación

Higher education in Business Management or Economy

Descripción del empleo

Overview

Join Colibrix One - Innovating the Future of Payments

At Colibrix One, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed EMI (FCA reference number 927920) and a Principal Member of Mastercard, we offer real-world financial solutions that include:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities

We're a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we're looking for talented professionals who are ready to shape the future of fintech.

At Colibrix One, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.

About the Role

As a Key Account Manager at Colibrix One, you’ll play a vital role in building strong, lasting relationships with merchants, collaborating across departments, and driving innovation through a deep understanding of client needs. This is a client-facing, strategic position ideal for someone who thrives in a fast-paced fintech environment and is passionate about delivering exceptional service.

Key Responsibilities

• Manage client onboarding, including gathering and conducting an initial review of documents
• To advise our customers regarding products and services
• To establish sustainable customer relations
• To maintain and update the client database
• Act as a single point of contact for the merchant and facilitate dialogue between them and the different departments in finance, compliance, and operations
• Anticipate client needs, and the challenges they face, and work with the internal team to develop action plans for addressing issues and ideas that drive innovation and best practices

Your Profile

• Passion for providing the best client experience
• Excellent communication skills, the ability to persuade and voice your opinion
• Dedicated, motivated, and confident personality is driven by personal achievements and accomplishments
• Previous experience in client-oriented role in the B2B sector
• Strategic and analytical thinking
• Ability to prioritize own workload and work with minimum supervision
• To be able to challenge established norms and proactively seek improvements and better solutions

What you need to succeed in this role

• 1+ years’ experience preferably within a regulated entity in a similar role in a banking, payments
• Higher education: Business management, Economy, or other would be an advantage
• Experience working in a fast-paced environment
• Excellent written communication skills and ability to convey complex information in a clear, understandable way for the audience
• Fluency in English and Russian (proficiency in additional languages is considered an asset)

What we offer

• Opportunity to shape the future of fintech solutions within a growing company
• A collaborative and supportive team environment
• English / Spanish classes
• Opportunity to receive reimbursement for work-related training/courses
• Option to work in a hybrid model based on mutual agreement with the direct coordinator